Resource Planning Analyst

Responsible for delivering effective planning support to our large frontline teams. Providing effective planning solutions: capacity planning, forecasting, scheduling, and reporting, aligned to the service line requirements. Co-ordinating and managing schedule changes and supplying MI and reporting against planning outputs to inform operational decisions.

How you'll help to make health happen

• Manage effective resource planning processes and practices to deliver appropriate outcomes to meet service requirements - including accurate capacity planning, effective and timely scheduling, forecasting and WFM system management.


• You will act as a subject matter expert offering advice, suggesting, and implementing solutions while taking the lead to resolve queries.


• Effectively communicate with the wider planning team, operational teams, and other functions at all levels acting as resource planning subject matter lead.


• Interpret and communicate any potential risks to service delivery, business objectives or financial targets.


• Provide recommendations and expertise to help mitigate and resolve risks to achieve KPI's, business objectives and financial targets.


• Apply effective processes for all schedule changes, including but not limited to, requests to change working patterns (one offs and perm changes), contracted hours and activity changes.


• Apply effective processes to manage all leave requests across operational teams, ensuring capacity requirements to meet service delivery needs are available.


• Own and manage reporting and analytical outputs to Service Delivery and Operational managers, which provide understanding of the expected resource requirements, to enable the sharing of risks and opportunities.


• Apply effective stakeholder relationships with all colleagues, role modelling collaboration, best practice and knowledge sharing.


• Coach and educate others within the operational team and the wider planning team, developing their understanding of Planning practices, methods, system(s) and tools.


• Analyse current processes and practices to recommend improvements where applicable.


• Analyse and interpret relevant MI and insights to recommend business solutions and/or risk management.
  
  Demonstrable evidence of planning and organisational skills


• Experience of workforce management tools such as IEX and telephony systems


• Pro-active approach to problem solving.


• Good communication skills at all levels


• IT skills in Excel, Word & Access


• Flexible approach to working hours.


• Ability to successfully manage multiple tasks at any given point.


• Capable of sound decision-making


• Highly numerate and analytical
  
  Working in Remote Primary Care Services you'll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you'll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.
  
  Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.


Joining Bupa in this role you will receive the following benefits and more:


• 25 days holiday, increasing through length of service, with option to buy or sell


• Bupa health insurance as a benefit in kind


• An enhanced pension plan and life insurance


• Annual performance-based bonus


• Various other benefits and online discounts


Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

As a Disability Confident employer, we offer a guaranteed interview for every disabled applicant who meets the minimum criteria for the job. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Time Type:
Full time

Job Area:
Commercial & Analytics