Receptionist / Clerical Officer

The main duties of the post are: To act as first point of contact for all client enquiries, responding to telephone and face to face enquiries in an efficient, tactful and professional manner, redirecting calls, taking action as appropriate. Liaising with internal services and partner agencies when necessary as directed. To carry out general reception duties where required maintaining a neat and tidy reception environment. The maintenance of the patient booking system in the reception function to include the preparation and arrangement of appointments including inputting of referrals, ensuring all clerical work is dealt with in a timely manner. To display and ensure availability of information sources at reception with an adequate and attractive display of front desk poster and leaflet materials to include distribution and collation of all patient surveys. To book clinic and meeting room appointments at various sites, monitor use of clinics by clinicians and record those who do not