Receptionist and Call Centre Operative

The post holder will be required to follow existing processes/put arrangements in place to deliver the following responsibilities: Ensuring an effective and efficient telephone service is provided to patients and any other callers to the Practice Ensuring an effective and efficient reception service is provided to patients and any other visitors to the Practice Dealing with all general enquiries, explain procedures and make new and follow-up appointments Ensuring that patients with no prior appointment but who need urgent consultation are seen in accordance with Practice guidelines. Explaining Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure relevant procedures are completed. Advising patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts for same Informing patients of test results as required Acting as chaperone when required by the clinician and make a record in patients
notes after the examination Premises: To open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients. When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated. Ensuring accurate completion of new patient registration forms Actioning and completing Footfall requests Managing generic email inboxes and distribute incoming emails across the organisation Scan / Email MCCD (Medical Certificate for Cause of Death ) to register office and inform next of kin via telephone to arrange appointment to register death Processing 111 and OOH documents Processing basic repeat prescription requests Processing PIP and MHA forms Contacting patients via telephone and/or letter is required by the post holder in delivery of the responsibilities of this role. Additionally, the post holder will update patient/medical records, act as chaperone when requested,
greet patients when working in reception and inform patients of test results.