Receptionist / Administrator

You will receive thorough training and development to enhance your understanding of Hearcare products, so previous Audiology experience is not always necessary, but a passion for fantastic customer service is a must! Some of the key tasks are as follows -

· Explore customer needs thoroughly, and approach customers to offer assistance (spectacles/hearing aids) and hearing screen customers.

· Provide customers with information on how to wear and care for hearing aids

· Provide customers with hearing aid aftercare information

· Customers who are disabled or have special needs are served sensitively and provided with the same level and standard of service as non-disabled customers

· Ensure the telephone is answered promptly and in the correct manner

· Process invoices from suppliers

· Liase/communicate with spoke stores

· Complete end of day procedures in preparation for banking

· Banking

· Attend meetings and participate in staff training

· Prepare and send out letters and memos at the request of the Store Director/Manager

· Diary management, triage clinics booked ahead and audit clinics across all stores

· Stock take across all stores and stock across ordering for all stores

· Diary management of Home visit appointments

· Run reports from sycle and other portals

· Operate the till effectively

· Understand and apply NHS practices and procedures as appropriate

· Work to Specsavers Customer Service Standards

· Actively seek to improve your own skills and product knowledge

· Carry out rehab calls

· Fill out compliance diary

Your Objectives

· Achieve excellent Mystery Shopper scores

· Ensure customer needs are met at every opportunity

· Provide confident and effective frame selection and styling choices

· Provide professional collections that create a positive lasting impression

· Carry out all basic till transactions and customer paperwork correctly

· Ensure all customer information is recorded accurately and efficiently

· Follow NHS guidelines at all times

· NHS payments are received regularly

· Maintain an organised administration area, where customer details are easily available