Receptionist / Administration Assistant

We are offering a developmental receptionist role to work towards a management role if desired. We are looking for someone who is keen to learn, is happy to be coached and developed.

The main skill you need is to have great people skills. We are looking for someone who can smile even when the pressure's on, when the telephone is ringing and a customer is asking to make a payment at the same time.

This is not a position that requires supervision as you will be expected to work independently, although training will be given to ensure you're comfortable in your role. Don't worry, we're a team and we work together. We just want someone to take ownership and manage reception while we're in treatments.

Here's what you need to know:

• It's a full time position (with optional term time working, optional 30 to 37.5 hours)


• Available to start immediately


• We're based in Risca.


• We are located 3 steps off a bus stop!


• You will be required to cover 1 to 2 Saturday clinics per month.


Here's what your role will involve, but is not exclusive to:

• Cashing up


• Making appointments


• Responding to emails


• Responding to Social Media messages


• Processing potential client leads


• Maintaining the clinic's 5 Star presentation


• Assisting with opening and closing the clinic


• Meeting and greeting clients


• Coordinating practitioner clinics


• Managing cancellations and waiting lists


• Managing daily tasks


• Making teas and coffees for clients


• Accounting/ Book keeping tasks - training will be given


• Comfortable at selling, as retail products are available. We're not asking for a hard sell (that's not our style), we simply want you to advise clients with a passion. (We'll make sure you can try things out first so you can talk from the heart).
  
  You must have a competent level of using Microsoft office - saving files, using word and excel so that you can update and create documents.


• Have a clear understanding of customer service


• Be cheerful & confident - and absolutely committed to always doing the very best job possible.


Culture fit, are we right for you?

We expect everybody to put in a full and fair working day; we're a tight team and look out for each other, just like a family. So we're looking for a team player who believes in this culture. There's no room to hide, so we're looking for someone who doesn't mind mucking in and helping with cleaning, taking the bins out and checking if their colleague wants a hand when they're busy and you're not.

Decisions are made quickly because we're small enough that changes can be made quickly. If you need something to help make your job role more efficient we're here to back you up! This isn't a large corporate company where you need to wait months or years for changes to happen. It's a very busy environment, so you need to be happy with the bustle and pace of change and daily activities.,
• Reception or administration: 1 year (preferred)
  
  Staff discount credits and discount scheme


• 28 days paid holiday pro rata


• Additional days holiday for each year of service


• We'll pay for ALL your training & personal development


• Family policies


• Parental leave


• Flexible working


• Living Wage, Additional leave


• Employee discount


• Store discount


Schedule:

• 10 hour shift


• 8 hour shift


• Flexitime


• Monday to Friday


• Weekend availability


Supplemental pay types:

• Bonus scheme


• Performance bonus


• Quarterly bonus


• Yearly bonus