Receptionist & Admin Support

Greeting patients and members of the public, acting as first point of contact in an efficient, professional and friendly manner. Book patient in and depart patients on IPM & RMS Computer systems. Patient records are to be kept up to date with any changes that may be I Informed of. Responsible for upholding an effective appointment system offering available slots to patients.

To keep patients up to date of any delays in clinic. Record on clinic all patients that did not attend and send correspondence Be responsible for incoming post, pass to appropriate person as necessary. Inputting new referrals on IPM and RMS received in the department To answer telephone queries and monitor/respond to answer phone messages, to be recorded in message book and passed on to correct Professional as required. Clinics are to be checked and orthoses available for the following days clinic.

Process clinics in a timely manner completing outcomes, follow-ups and discharges. Producing all relevant documents and saving accordingly. Support other team members to ensure that Orthoses are accurately banded on Trust computer system iPM within set time period. The post requires the ability to communicate effectively with patients, relatives, medical colleagues and allied health professionals both on the phone and face to face.

Ensuring messages and post is allocated to the correct member of the team. Scanning of all relevant documents to be transferred to patients records. And scanning of all old paper records where required. Ensure Walk-In and Ward patients are registered in IPM/RMS and walked onto appropriate clinic, and make professional aware of action that needs to be taken.

Be responsible for checking and booking on via procurement all incoming deliveries. Ensuring appropriate appointments/contact are made for patient awaiting Orthoses. Maintaining Patient confidentiality at all times Support Admin Team Lead and Therapy Service manager with other administrative duties as requested Please see job description and person specification provided. If further information is required, please speak to our contact on advert.