Receptionist

The Receptionist is a key role where you will provide the first point of contact for visitors, vendors and clients, responsible for delivering the highest standards and customer experience in a flagship office.. As the receptionist is the initial point of contact for all those who visit the office, it is crucial that this person has professionalism at all times and a positive attitude, with a focus on providing the highest level of customer service. We are looking for someone who is positive, helpful, calm, approachable, and with a friendly attitude, even in difficult situations.,

• Act as a Client and Company Ambassador, delivering the highest customer service to all persons entering

the building at all times.

• Takes ownership of the reception service, including events related responsibilities and organization, liaising with Event Hosts pre, during and post Event as single (local) point of contact.


• Greets and process visitors and clients entering the building and notifies host upon guest arrival, rotating through a standing Front of House position.


• Deals with queries from the public, customers/visitors, employees and vendors.


• Receives and routes delivered items in line with client policy and procedure, including Legal and Executive Mail.


• Provide access control badges and administer individual authorized access as needed in accordance with policy and procedures
  
  Previous experience in a high-end/luxury hospitality or cooperative role.


• Previous experience in high-volume faced fast-paced customer service.


• Excellent computer skills, specifically in MS Office Suite and Web.
  
  Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.
  
  What do you get from us:


• The Role - Full Time, 45 hours per week, Monday to Friday 9 hours across 0800 to 2000 as required


• Pay: £32,836 per annum


• Company Sick Pay


• Annual leave entitlement of 5.6 weeks


• Company Pension Scheme


• Life Assurance Scheme


• Access to an Online GP Service for you and your dependents


• Learning & Development - we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.


• Health and Wellbeing - access to mental health support specialists