Receptionist

Please note for this role you will be required to travel independently around the county meeting strict time deadlines. You will need to hold a full UK driving licence

• and have use of a vehicle. You cannot use public transport for this role as this is not a reliable form of transport and will not allow you to meet service needs. Please confirm in your application that you meet the specified criteria. Please refer to the attached Job Description and Person Specification for full details of responsibilities. To ensure, as far as is reasonably practicable, that correct procedures are followed for staff and maintenance workmen accessing the building including routinely maintaining the visitors book and staff sign in. Ensure that the reception and waiting areas are welcoming, tidy and well presented at all times and that notice boards, patient information leaflets are kept up to date. To be the first point of contact for all those entering the building, meeting, greeting and directing

visitors, maintaining professional, courteous manner at all times. Ensure good customer service by providing a professional and effective service by dealing with queries from service users, staff on the telephone. Take accurate messages and ensure these are passed onto the appropriate person. To seek support, as required, when dealing with difficult situations or queries beyond own scope of knowledge and liaising with admin staff, re prioritisation to ensure that appropriate and timely action is taken. To be responsible for dealing with car parking for visitors/staff. To receive, sign for, sort and distribute incoming mail. To sign for recorded deliveries, parcels, stores, etc. and advise departments of their receipt. To be aware of the complaints procedure and undertake to resolve where possible, front line complaints, record on relevant documentation and ensure rapid reporting to the respective service administrators. To undertake routine clerical tasks as requested by Admin Leads or
Service Leads: Photocopying requests, Laminating, Manage stationery and supplies for the building, To maintain handbooks at reception of fire procedures etc., To book rooms accordingly as and when requested, To liaise with Property Services of any estate problems and carry out specific tasks if required, Help with any other administrative tasks that is required by Service Leads
• DVLA have a number ofreciprocalarrangements with overseas countries, for further information please visit the DVLA website