Receptionist

The post holder will welcome visitors to the unit, take first line telephone calls, and maintain a positive, professional and welcoming approach., Working as part of a Team and to be responsible for the administration of outpatient clinics, liaising with doctors, service users and professional staff on an ongoing basis.

Responsible for managing outpatient appointments on the Electronic Patient Records (Paris) as per the Booking & Choice Policy; Inputting all relevant data:. registering of patient details and continuous updating of patient records, booking all new and follow up clinic appointments and liaising closely with the team secretaries.

Maintaining a small switchboard and transferring calls throughout the unit; dealing with visitors to the Unit; distributing incoming mail and managing the outgoing mail; logging faults with Estates and ensuring that the reception area is kept tidy

An opportunity has arisen for a full time, well organised and enthusiastic individual to join the administrative team at Holly Lodge Adult Mental Health Team ., Cheshunt Adult Mental Health Team is a friendly and supportive team. Reception is a fast-paced environment, therefore the desired candidate should have the ability to work well under pressure, prioritise their own workload, and work as a team player., This full-time role is varied and duties will include managing the outpatient clinics. A good working knowledge of Microsoft Office is required along with the ability to work under pressure to tight deadlines.

To be successful you will need excellent communication skills, both written and verbal, as well as the ability to work effectively as part of a larger team.,

• Good level of education/GCSE or equivalent incl. English Language


• Good level of numeracy


• European Computer Driving Licence or equivalent.


• NVQ II or equivalent, or willing to work towards this qualification


• RSA II or equivalent, or willing to work towards this qualification, General knowledge of office procedures and an all round education, with interest in Health Service Issues.


• Be proficient in the use of computerised systems especially Word & Excel to a level to enable the production of a high standard of finished work.


• The ability to organise and prioritise own workload and to work under pressure and within agreed guidelines


• Excellent communication skills when dealing with clients, their relatives/carers and other outside agencies either by telephone/letter or face to face contact


• Display the ability to exercise initiative. tact and judgement and be able to make decisions when required to do so.


• Appreciation of confidentiality


• Demonstrate the ability to work as part of a team., Solid experience of working in an office environment.


• Interpersonal skills


• Ability to apply discretion as to and when required.


Desirable criteria


• Consideration will be given to individual having understanding of Mental Health issues and medical terminology .
  
  Now is a great time to join HPFT which has been rated 'Outstanding' CQC and also recently awarded 'Mental Health Trust of the Year'., Hertfordshire Partnership University NHS Foundation Trust (HPFT) is an outstanding organisation with ambitions to match. We are one of just five mental health trusts to achieve an overall rating of 'Outstanding' from the Care Quality Commission, and our aim is to be the leading provider of mental health and specialist learning disability services in the country.


Our family of over 3500 members of staff provide health and social care for over 400,000 people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, and Norfolk, delivering these services within the community and several inpatient settings. We also deliver a range of nationally commissioned specialist services including Tier 4 services for children and young people, perinatal services, plus medium and low secure learning disabilities services.

The care we provide makes a fantastic difference to the lives of our service users, their families and carers - everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:

Our Trust values are:

Welcoming. Kind. Positive. Respectful. Professional.

These values are at the core of who we are, everything we do, and how we do it!

Would you like to be part of the HPFT family? Would you like work with us to ensure our service users live the fullest lives possible they can? Would you like to be supported in your career to be the best that you can be?