Reception Supervisor

Primary Key Responsibilities The following are the core responsibilities of the Reception Supervisor. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels. The Reception Supervisor is responsible for: a. Line managing all reception / care navigators, supporting staff development, providing guidance and direction, ensuring staff are up to date with mandatory training b.

Completing staff appraisals as required c. Identifying and delivering team training where required d. Compiling reception / administration staff rotas e. Reviewing and updating all administrative and reception policies and procedures as required f.

Supporting the management team in the compilation of practice reports and the practice development plan g. Developing, implementing and embedding efficient office processes and procedures to adhere to extant legislation h. Coordinating the provision of temporary administrative and reception staff, ensuring sufficient cover is provided for periods of leave and other staff absences i. Updating the appointment system to reflect leave and other approved absences j.

Providing initial guidance and advice to patients who wish to verbally complain k. Managing all deliveries to the practice, ensuring adherence to the cold chain policy as necessary l. Acting as building fire marshal, ensuring evacuation Secondary Responsibilities In addition to the primary responsibilities, the Reception Supervisor may be requested to: a.Deputise for the practice manager during periods of absence b.Partake in audit as directed by the audit lead c.Coordinate and produce meeting agendas and record the minutes of meetings d.Support the practice manager in the maintenance of the practice website and social media accounts e.Monitor and promote the use of the Friends and Family Test f.Champion continuous improvement, encouraging staff to participate and make suggestions for CI initiatives g.Assist with QOF and other service targets