Property Transfer Administrator

As a Property Transfer Administrator you will contribute to our vision of being the UKs favourite professional servicer organisation by :

• Being a part of all our residents' journeys by helping our residents to move home or remortgage when coordinating conveyancing transactions


• Working collaboratively in a fast paced and dynamic team to support our residents and colleagues across the wider business.


• Using multiple systems and platforms to seek answers for our residents and their representatives


This role reports to a Property Transfer or Consents Team Leader.,
• Communicate with customers over the telephone and via email.


• Use Microsoft Office proficiently, particularly Word, Outlook and Excel.


• Use multiple database systems to update records.


• Ensure that all requirements are obtained in full before moving a case onto the next stage.


• Complete tasks in order of priority to meet the needs and requirements of our customers.


• Work effectively as part of a team in person or using technology


• Liaise with different departments to ensure that up to date information is stored on our systems, provided to our customers and to their legal representatives.


• Have a clear understanding of, and work towards achieving the Department's KPIs.


• With training, learn to prepare documents as part of the conveyancing process.
  
  Experience of working in a customer-facing role and are looking for your next role where you can utilise your high degree of organisation and excellent communication skills.


• Motivated to work to deadlines as part a team, whilst problem solving with a positive attitude.


• Attention to detail is important in conjunction with excellent spelling, punctuation and grammar.


• Able to work at pace using a computer without it affecting your accuracy.


• Be keen to learn new processes and happy to ask for support when needed.


• Multitasking does not phase you and you can adapt your task list each to match the business' needs.


• Have an enthusiasm for learning the technicalities and details of processes


• Be Customer Centric and passionate about being able to effectively support customers with queries and complaints.
  
  Mainstay is a professional service organisation, that delivers business expertise and service across the property industry, designed to help clients, of all shapes and sizes, including property developers, commercial organisations, freeholds landlords and more.
  
  Our customers deserve the best and the same applies to our people. We'll support you with all of the technology, training and support that you need to do your job well.


We offer competitive salaries and a range of benefit packages. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.