Programme manager - Retrofit advice programme

Responsibilities

• Line management of a Programme Support Officer and Supply Chain

Coordinator.
The role has been created to lead the delivery of an exciting new regional
programme in the Northeast of England to support householders to
progress with domestic energy retrofit. The programme includes a one stop
shop (providing digital and telephone-based advice) which will form the
central point for domestic retrofit enquiries in the Newcastle, North Tyneside,
and Northumberland region.

It will also be providing engagement and advice activity at local community
Job purpose level via consortium partners in the wider Northeast region to support
householders with domestic retrofit.

The role will provide programme management capability, manage the
client relationship, work closely with advice centre and marketing and
communications colleagues, and coordinate the local delivery team of
subcontractors as well as liaise with local partners and supply chain in the
region. The postholder will play a vital role in stakeholder management and
be instrumental in securing additional income or future work for the
programme.
Key Programme management and delivery
responsibilities

• Manage the programme to budget, scope and plan in line with

agreed methodologies, including project planning, resourcing, client
engagement, financial management, change management and
reporting, as may be required by the contract(s).,
• Work closely with advice centre and marketing and communications

colleagues as well as sub-contractors in the meeting of key
performance indicators, quality and client expectations, with a focus
on continuous improvement.

• Identify, record, and manage project risks, assumptions, issues and

dependencies, escalating as necessary.

• Manage financial performance of the programme, working with

relevant financial business partner to update TM1 (budget software)
and planning tools to ensure accurate financial reporting.

• Lead on client reporting requirement and manage MI reporting

needs.

• Establish new or adapt existing processes and policies to underpin

the delivery of the programme, to ensure efficiency and service
excellence.

• Lead the programme team, providing direction and support,

including coaching, to bring alignment to programme priorities.

Lead client and stakeholder management


• Lead, maintain, and develop relationships with funders and key

stakeholders including local partners, acting as ambassador of
Energy Saving Trust values, to build the profile of the programme
within the Northeast.


Support business development for the programme


• Work closely with business development colleagues and input into

proposals in term of securing additional income or future work for the
programme.


• A willingness to learn about and support our efforts to become a

more diverse, inclusive, equitable and sustainable organisation.,
• Meet with key colleagues, including stakeholders and partners in

the region

• Complete the corporate induction programme


• Agree your objectives for first 6 months


Within three months, you will:

• Have developed and honed your knowledge of the programme,

with an understanding of all aspects of delivery and proactively
monitoring progress against targets

• Be representing the programme at stakeholder and partnership

meetings / events

Within six months, you will:

• Be leading team effectively, working collaboratively with

stakeholders, supply chain and partners so that the programme is
realising its potential to support householders' progress in their
retrofit journey

• Seek out opportunities to secure further funding by working closely

with the client and business development team.

and qualifications
• Significant experience working in a project or programme

required management environment, ideally also in the establishment of new
projects or programmes.

• Extensive project management skills/experience and/or relevant

recognised qualification.

• Demonstrable track record of delivering results in a similar industry.


• Strong budget management skills and commercial acumen.


• Excellent customer-focused orientation and understanding of key

factors affecting customer satisfaction in the delivery of services.

• Local area knowledge by either being based in the Newcastle, North

Tyneside, or Northumberland area or being willing to travel to the
area on regular basis to represent the programme locally and
maintain relationships with key stakeholders.

• Highly organised with good attention to detail and ability to manage

multiple priorities.

• Excellent communication and interpersonal skills, having the ability to

work with colleagues and project partners dispersed across
geographical locations.

• Good IT skills, particularly MS Word, MS Excel, and databases.


• Highly self-motivated and able to work autonomously, take initiative,

analyse, and solve complex problems, present and deliver workable
solutions and make decisions.

• People management experience.


Desirable:

• Knowledge of energy efficiency, low and zero-emissions heating, and

renewable energy.

• Experience working with government funders.


• Experience of developing and/or delivering advice services.