People Operations Specialist

As we continue to grow, we are seeking a proactive People Operations Specialist with a knack for technology who is excited to help us manage and elevate our People function. This role is perfect for someone who thrives in a fast-paced environment and is passionate about making a tangible impact through exceptional people skills and technical prowess. This role would heavily support US and UK time zones. The ideal candidate is willing to work from 10am - 7pm local time most days of the week.
Your Impact:

• Provide first-line support for People-related queries from employees and managers - whether that's providing reference requests, payroll queries, employee benefit queries, preparing documents, time off requests and more.


• Assist in the management and optimization of all our People systems and databases - this could include tasks such as data uploads, supporting audits, ensuring data integrity and accuracy, enabling users, driving optimal user experience, making system related entries, identifying opportunities for process improvements and enhancements, etc.


• Prepare reports and analysis of data for various stakeholders across the company



• Data analysis and dashboard management of employee metrics, employee engagement results, etc. which will help drive strategic decision-making


• Participate in People projects and initiatives, providing both technical support and insightful contributions.


• Provide support for onboarding and offboarding employees to ensure employees have a seamless and positive experience.


• Assist with the administration of employee benefits programs, ensuring compliance with regulations and addressing employee queries.


• Assist with our Learning and Development programs as needed


• Ensure compliance with policies and legal standards that fall within the remit of the role, such as pay reporting, right to work/i9 checks, etc.


• Create and update employee and manager resources and guides.
  
  Excellent Communication - You have excellent written and verbal communication skills and are comfortable interacting with staff at all levels.


• Interpersonal skills - Ability to handle a blend of different personalities and sensitive situations with poise and care.


• Analytical skills - Strong problem-solving skills and the ability to think analytically and strategically.


• Passion - You love People Operations and everything that entails. You stay up to date on all the legal changes in our space and have a strong understanding of how to apply those to internal policies.


• Expert multitasker - Successfully manages time and multiple competing priorities to ensure deadlines are always met. You have no problem with changing direction on priorities when needed.


• Organization - You implement organizational strategies to ensure best practices are upheld and operations are continually evolving to match the needs of the business and our talent population.


• Autonomy - Self-motivated and confident working independently and at times, with little direction, to drive the people strategy to life.


• Proactive - When you see an issue, you either take ownership of fixing it yourself, or you find the best person to fix it and flag it.


• Problem Solver - You are a natural problem solver. When something doesn't go as planned, your first instinct is to look for a solution - embracing the opportunity in the challenge. You're always on the lookout for new ways to accomplish tasks and can address issues using creative and collaborative tactics.


• Dynamic - You navigate ambiguity, questions, and unknown topics with a can-do attitude, delivering well researched and informative deliverable.



• Tools - Proficiency with various technology solution to support our commitment to working smarter, from the Microsoft Office Suite to Google Workspace, Zoom, Monday.com, etc. Not required, but a huge plus if you are coming in with experience using UKG, iCIMS, and/or Culture Amp. Must be comfortable with formatting reports in Excel.


• Degree - 3-year BA/BSc degree with a strong academic record, and with a degree in HR, Business Administration or a related field.


• Great Team Member - Team player who can work collaboratively and harmoniously within a team and across teams. You will roll up your sleeves to help get the job done. You subscribe to growth mindset and embrace a feedback-forward culture where continuous learning in the state of play.
  
  NRG is a leading global insights and strategy firm at the confluence of content, culture, and technology. We stay ahead of what's next, providing fresh insights to spark new ideas. We're a trusted partner to our clients, working behind the scenes to bring imagination, depth, and clarity to their biggest challenges-in entertainment, technology, lifestyle, sports, and gaming. Together, we create with confidence.

We're proud of our company's values - these values guide us as we navigate sunny days, gray skies and everything in between:

• Do what you love. With conviction.


• Where discovery lives. And impact drives.


• Celebrate difference. Cultivate belonging.


• Big thinking. Collectively inspired.


• Embrace the journey. Be human.


The Opportunity

This is a full-time, salaried position.
What We Offer:
We embrace the current era of work and what it means to be a best-in-class employer. We understand the flexibility that is required to recruit and retain incredible talent, whether it's empowering you to do your best work from the comfort of your home or supporting you if you need to take a mental health day for self-care and rest. Below is a unique blend of benefits tailored to meeting the ever-changing professional landscape.

• Flexible/Remote work with optional usage of our great offices in London


• Generous number of recharge days as well as bank holidays and office closure days including the week of Christmas and New Year's


• Private medical insurance


• Pension scheme with company match


• Parental Leave (baby bonding)


• Regular performance evaluations with opportunities for promotions and merit increases


• Educational and training reimbursement plan and other training and professional development opportunities


• Employee perks program (includes discounts on travel, hotels, cars, fitness, movie tickets and more)


• NRGratitude - our company-wide employee recognition program


• Regular team/company events and activities including annual summer and holiday parties