Patient Services Advisor

Job Summary: Facilitate effective communication when receiving, assisting and directing patients, ensuring the patient accesses the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Job Responsibilities: Administration To have a thorough knowledge of all practice procedures. To work in accordance with written protocols. To carry out specific administrative tasks. Process outgoing mail. Filing post in medical records. Fax and photocopying as requested. Reception Receiving patients and consulting with members of the practice team. Handing completed repeat prescriptions to the patient and checking names and address. Be able to cover all reception positions as necessary. Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter. Appointments
Process appointment requests from patients for on the day and future appointments by telephone and in person. Deal with visit requests. Computer Registration of new patients computer data entry and medical records. Process patients change of address computer data and medical records (have knowledge of Practice area. Process repeat prescription requests in accordance with practice guidelines. Telephone Have working knowledge of the telephone system. Other Tasks Clear consulting rooms after surgeries of patient paperwork. Restocking of consulting rooms of stationary. Ensure building security having thorough knowledge of doors/windows/alarm. Duties may be varied from time to time under the direction of the Practice Director/ Reception Team Leader dependent on current and evolving practice workload and staffing levels.