Patient Access Manager

As a Patient Access Manager, your role is to lead the management and progressive development of high quality and customer responsive services, to maximise revenue capture and contribute to achieving the Hospital's Business Plan. This includes active contribution to Revenue Cycle and to the overall management of the Hospital and its business.

Above all else, we're committed to the care and improvement of human life. It's this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Other's may think this is just a role in Patient Access, but to us, you'll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.

What you'll do:

• Facilitate the patient access experience by providing a world class service to our patients through a seamless patient journey and a high level of customer care at all times.


• Overall management & responsibility for Facility Revenue Cycle ensuring maximum revenue capture.


• Recruit, appraise and develop the Patient Access Leaders within each team


• Develop and implement, with the GPAM and Facility Senior Management Team (SMT), the Patient Access Facility strategy in line with the direction of HCA Healthcare UK business plan


• Ensure compliance with statutory and regulatory procedures in accordance with registering authorities, policies and guidelines, including internal and external financial audit requirements


• Continually maintain knowledge and adherence of all Hospital procedures and policies which are related to Patient Access and effectively communicate changes to the teams.


• Build, maintain and develop effective and appropriate working relationships with all service users


• Monitor, control and manage expenditure and to participate in the preparation of the department annual budget.
  
  Management experience, ideally in healthcare setting.


• Experience in an administration role in a healthcare setting.


• Excellent communication and customer service skills


• Strong IT skills - Excel, Word, Microsoft office


• Problem solving ability including patient and consultant complaints.
  
  We're looking for a Patient Access Manager to join our Patient Access team based at The Harley St Clinic. This is your opportunity to become a vital part of the UK's largest private healthcare provider by joining our Patient Access department. You will play a vital role in delivering a high-quality service to our patients., Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world's leading healthcare providers. In the UK, we're one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.


By caring for our employees, we empower them to provide exceptional care for our patients. That's why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Patient Access Manager, you'll be eligible for:

• 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you.


• Private Healthcare Insurance for treatment at our leading hospitals.


• Private pension contribution which increases with length of service.


• Season Ticket Loan and Cycle to Work scheme.


• Group Life Assurance from day one.


• Critical illness cover.


• Enhanced Maternity and Paternity pay.


• Corporate staff discount for all facilities including Maternity packages at The Portland.


• Comprehensive range of flexible health, protection and lifestyle benefits to suit you.


• Discounts with over 800 major retailers.


Diversity and Inclusion

Patients first. Colleagues always. That's the guiding philosophy behind our approach to Diversity, Equity, Inclusion and Belonging. We believe healthcare is built on a foundation of inclusion, compassion and respect for our patients and for each other. By working together with our colleagues we're creating a truly inclusive environment, where individual differences are celebrated and everyone can achieve their potential.

We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. That's why we're happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.