Outpatient Bookings Administrator

Working within our Bookings Department, and working with Medical Secretaries, Consultants and other departments within the hospital to manage clinic administration, provide patients with information and book appointments for the hospital. Providing a first class service to patients ensuring all information and documentation is accurate and actioned on time.

• Answering incoming calls in line with KPIs


• Booking new and follow up appointments into the outpatient clinics onto SAP and HMS systems.


• Liaising with the outpatient department and medical secretaries to manage the administration of clinics.


• Administration of online bookings for outpatient appointments.


• Collation and filing of referrals.


• Coordinate receipt of referral information from NHS Trusts and manage the eReferral system. Ensure that NHS patients are allocated to the most appropriate consultant and that each referral meets the criteria of each contract.


• Communicate with patients to ensure suitable arrangements are made for their treatment pathway, and ensure all correspondence is received in time for attendance


• Liaise with NHS Trusts to assist local and national contract requirements to address waiting lists.


• Monitor dates of appointments according to requirements of the contract


• Preparation, checking and sending of patient appointment letters and information.


• Planning, management and maintenance of outpatient clinics.


• Fully flexible to action work in all areas of the department.


• Implement written departmental processes and procedures.


• To be competent in the use of the booking systems, Outlook calendars and all Spire computer / administrative processes.


• Awareness of different insurance plans and their mandatory requirements.


• Ensuring that key information including credit card data is captured for all patients attending the hospital


• Actively participating in the promotion of good communication throughout the working environment


• To maintain confidentiality of all information acquitted with regard to patients, consultants and staff and not on any account disclose information about the affairs of the hospital, its subsidiaries or associates in line with Information governance, Data Protection and GDPR.


• Ensure that all mandatory training is completed and up to date.


• Undertake any other tasks that reasonably fall within the general nature and level of responsibility for this post
  
  Someone who is highly organised and accurate and works well to tight deadlines


• Customer service experience.


• Ability to manage own workload including planning, organising, prioritising and problem solving


• Administration, contact centre or database management experience.


• Experience of dealing with difficult customers/patients


• A team player confident in interacting across a diverse range of people


• Attention to detail


• Previous experience of administration in the healthcare industry (Desirable)
  
  Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.
  
  We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:


• 35 days annual leave inclusive of bank holidays


• Employer and employee contributory pension with flexible retirement options


• 'Spire for you' reward platform - discount and cashback for over 1000 retailers


• Free Bupa wellness screening


• Private medical insurance


• Life assurance


• Save an average of £50 per month with our free onsite car park


We commit to our employees well-being through work life balance, on-going development, support and reward.