Order Processing & Customer Service Adviser

Being the first point of contact for all incoming telephone and email enquiries from new customers, existing clients and suppliers. You will ensure they receive a professional and friendly welcome and act as an ambassador for the business.
You will be detail-focused to ensure quotes are set up on our order management system so that our clients receive accurate quotes and all orders run smoothly from initial contact to production.
You will be expected to manage a highly active inbox and call volumes, remaining calm and courteous at all times.
Understanding our pricing system, production methods, and supplier inventory.
Using Adobe Photoshop & Adobe Illustrator where appropriate to ensure artwork provided to us is sufficient to ensure quote accuracy and the most suitable decoration process is selected.
Preparing bespoke quotes for clients and doing this quickly and accurately.
Using our order management software (DecoNetwork) including setting up garments and back end management of this system.
Attending regular team meetings to help keep the day-to-day business activities running smoothly and to increase colleague and customer satisfaction.
Liaising with the wider team to ensure smooth running of operations.
Efficient organisation of workload and communication of changes to customers and the production team.
Proactively looking for ways to improve efficiency & minimise the use of resources.
Actively participating in self development programmes.

Is passionate about delivering excellent customer service, is detail-oriented and whose values align with our own.
We are on a mission to provide excellent quality products with the highest environmental and ethical standards. We achieve our mission in line with our values of Integrity, Sustainability, Positivity and Pioneering Spirit!

Has high emotional intelligence
You have genuine empathy for others and understand the needs and motivations of our regular clients and customers coming to us for the first time.

Wants to make positive changes.
You enjoy a culture of accountability, responsibility and teamwork. You have a track record of identifying and driving improvements and have fun doing it!

Who shares our core values.
You instinctively align with our passion for sustainable practices and want to help us develop this further. You can successfully communicate these values to like-minded clients and influence and onboard prospective customers who want to align with these values.

Committed to forward-thinking business practices.
You understand the importance of 'first impressions', attention to detail and building relationships. You will be the first point of contact for new customers, onboarding them and generating quotes within the context of a business that is focused on high value products and ethical business practices.

Is accountable.
You have honest, transparent and authentic communications with your colleagues and our clients. You give and receive feedback in an open and positive manner.

Is committed to sustainable growth.
You know the importance of building strong, healthy, partnership-led relationships with customers that value the services we provide. You understand the importance of building and maintaining rapport with customers and colleagues alike.

Uses good judgement and shows initiative.
You show excellent judgement in decision making. You look for ways to improve efficiency & minimise the use of external and internal resources.

Is committed to self development.
Self improvement is important to you. You understand the need to grow, both personally and professionally. You are open to new ideas and new opportunities for growth, including NLP coaching and self development courses., Must be confident and proficient with IT including file management: Google Drive, Docs, Sheets, Gmail - we're looking for someone who uses PCs most days in their personal life / at work, for whom navigating a PC is second nature.
Friendly and personable - we're looking for a natural communicator.
Excellent attention to detail - this role is detail-oriented.
A good head for numbers and written communication - along with emails, much of the role is working out and building bespoke quotes. How these quotes go together can, on occasion, be complex and challenging.
The ability to respond to ever changing priorities - you must be able to keep a cool head.
Be able to focus on the job, in a busy environment - the office can get very busy.
Must be reliable, very organised, tidy and conscientious.
Understanding and acceptance of company vision and values - these should align with your own values.

DESIRED SKILLS:
Competence using Photoshop and Illustrator to perform basic artwork changes.
Understanding of garment (print & embroidery) decoration processes.

I Dress Myself Ltd is a 'GOTS Organic' certified, garment decoration and branding company committed to excellence in quality and ethics. We are pioneers who want to do things differently. We are a forward-thinking, environmentally minded company who are looking for like-minded individuals to help us grow sustainably.

• 37.5 hours p/wk, Monday - Friday inclusive


• 30 days holiday (including bank holidays)


• Ability to use TOIL to allow occasional flexibility in hours


• Annual pay reviews

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