Operations Executive - Corporate Gifting

We are seeking an entrepreneurial-minded and detail-oriented individual to join us as operations executive within our corporate gifting team. This role will be responsible for a wide range of tasks spanning purchasing, supplier management, logistics, client relations, production management and operational support.

During Christmas peak, you will lead a production team to ensure that all hampers are packed correctly as per clients' expectations and delivered on time. You will be responsible for working with suppliers to ensure that the relevant stock is in place to meet production deadlines.

You will also work closely with the sales team to create bespoke hampers and provide account management support to our clients - collating all required data to ensure the smooth delivery of their gifts.

Outside of our peak period you will work to ensure our offering remains current and competitive - creating new hampers, sourcing new products & suppliers and developing the range of gifts in-line with trends and feedback. You will also work with various clients to meet their corporate gifting needs outside of the Christmas period., Stock Control & Purchasing:

• Raise purchase orders to suppliers


• Forecast and plan stock requirements


• Booking in stock deliveries


• Manage ERP system, ensuring stock levels and pricing are correct


Production Management:

• Manage hamper production team during peak periods


• Forecasting hamper production to ensure timely delivery


Supplier and Marketplace Relations:

• Manage relationships with suppliers and marketplaces, closely collaborating to meet business objectives.


• Identifying and onboarding new artisan suppliers/products.


• Ensuring premium range products and maintaining product quality standards.


Client Account Management:

• Attending virtual and in-person meetings to understand client gifting requirements


• Receiving inbound calls and enquiries


• Uploading data for corporate accounts and creating corporate proposals


Operational Support:

• Updating ERP and CRM systems with pricing, nutritional information, and client correspondence.


• Raising invoices and coordinating billing processes.


• Manage international shipments and assisting with hamper dispatch.


• Assisting with the seasonal recruitment of staff


New Product Development:

• Collaborating on the creation of new product ranges


• Investigate / nurture future projects/business development opportunities.


Cross-functional Support:

• Maintaining a hands-on attitude to assist in other areas of the business as needed.
  
  Proven experience in business development, operations, or a similar role.


• Experience with ERP and CRM systems, as well as strong computer skills


• Strong organisational skills and attention to detail.


• Excellent communication and interpersonal skills.


• Ability to multitask and prioritise in a fast-paced environment.


• Proficiency in Microsoft Office Suite.


• Experience in the food & drink / gifting industry, as well as B2B sales & marketing would be a plus, A-Level or equivalent (preferred)


Experience:

• Operations management: 2 years (preferred)


Language:

• English (required)
  
  The Handmade Christmas Co.


Beckenham, England

The Handmade Christmas Co. is a market leader within the Christmas industry - since launching almost 10 years ago, we have sold over 600,000 of our personalised Christmas products, all around the world.

In 2020 we launched our corporate gifting & hamper service, which has seen huge growth, working with both small businesses as well as global brands, providing gifts to both their colleagues and clients.

During the Christmas season, we operate a fast-paced, but fun environment, processing more than 50,000 orders in the 3 month run up to Christmas. We have a very loyal cusotmer base who know us for our exceptional product quality, and this remains at the forefront of everything we do.


• Competitive salary and profit share.


• Opportunity for growth and advancement within the company.


• Dynamic and collaborative work environment


If you are a motivated individual with a passion for operations and possess the required skills, we encourage you to apply for this exciting opportunity.

Pay: £34,000 plus uncapped commission with £44,000 OTE first year.

Job Type: Full-time

Pay: £34,000.00-£44,000.00 per year

Benefits:

• Casual dress


• Company events


• Company pension


• Employee discount


• Free parking


• On-site parking


• Profit sharing


Schedule:

• Monday to Friday


• Overtime


Supplemental pay types:

• Commission pay


• Performance bonus