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Operations Executive

One Traveller Holidays

Operations Executive

£25000

One Traveller Holidays, Swaffham, Norfolk

  • Full time
  • Permanent
  • Onsite working

Posted 2 weeks ago, 3 May | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: fcae629b6e8f423fa7ef7d798ae79505

Full Job Description

  • Supporting the team and leads to deliver the best service to our guests and overseas suppliers in the delivery of our holidays.

  • Communicating with our overseas and UK partners to ensure they have everything to deliver the perfect OT holiday.

  • Working closely with all OT departments to ensure the communication and documentation for all our partners is the best it can be.

  • Have a good all-round knowledge of OT holidays to be able to talk to guests, tour managers and partners professionally and knowledgeable about OT holidays

  • Supporting the Operations lead to Improve OTs partners communications and operational delivery including ensuring that all booking extras are organised and delivered smoothly

  • Health & Safety Overseas day to day support for the OT lead and H&S consultant.


    • Role and Responsibilities
  • Finalising OT holidays within set deadlines & ensuring all partners have the information to deliver the perfect OT holiday

  • Communication with OT partners accurately and professionally delivered

  • Check and update holiday preparation with any amendments and changes

  • Monitor quality scores and guest feedback to ensure continuous improvement on holiday delivery

  • Assist in booking pre/ post holiday arrangements and organising booking extras

  • Support Operations lead to ensure guests expectations are met on every holiday

  • Acquire a good all-round knowledge of OTs products

  • Respond to guests queries either by phone or e mail

  • Courtesy call guests 2 days before departure to check they are ready to go

  • Organise a electronic filing system for easy reference

    Excellent organisational skills

  • Ability to adapt to last minute changes

  • Works well under pressure

  • Understand holiday operations and service delivery

  • Customer service focused

  • Able to deal with difficult situations or crisis

  • Competent on all Microsoft systems such as Excel, Word, and Outlook


    • This role would be suitable for someone who

    This role would suit someone who has experience in a similar role and wants to work with the Operations lead to build a new exciting team at OT. You will be open to stepping up and offering ideas with a strong desire to progress going forward.

    Other Qualities include
  • Has a "Can do "attitude

  • Enjoys working under pressure

  • Drives change

  • Good at prioritising

  • Has a passion for travel

  • Self-manage

  • Great people person, A-Level or equivalent (preferred)


    • Licence/Certification:
  • Driving Licence (preferred)

    One Traveller, an award winning, family owned and run business, specialises in escorted holidays for single travellers over 50 throughout the UK, Europe and Worldwide.

    Company events

  • Company pension

  • Employee discount

  • Free parking

  • Health & wellbeing programme

  • On-site parking

  • Referral programme


    • Schedule:
  • Monday to Friday