Operations Coordinator

The objective of the Operations Coordinator role is to work within the AOG Operations team, to complete shipments from start to finish ensuring excellent customer service at all times.,

• Ensure quotation requests from customers are responded to in a timely manner, providing required follow up and inputting into the company system if the quotation comes to fruition.


• Investigate and implement the most cost-effective dispatch of each shipment in accordance with the customers' instructions.


• Liaise and negotiate with the suppliers to ensure their costs are being provided at the time of booking.


• Manage all necessary documentation and online forms for the efficient, cost-effective and lawful execution of all import activities.


• Provide "collection/delivery notes" and or notification "in writing" of all relevant collection/delivery instructions.


• Ensuring Customs Entries are being completed as per the written instructions from the customer or as per the agreed customer SOP.


• Liaise with Warehouse and Transport Department for reliable distribution for imports.


• Ensure all Custom entries are completed to a high standard.


• Arrange direct drives as per customer requests.


• Arrange On Board Couriers when necessary.


Customer Service

• Answering and returning customer emails and calls in a timely manner and to agreed standards.


• Be polite and respond positively at all times to customers/colleagues.


• Locate and track shipments and respond to customer enquiries.


Documentation / Administration

• Maintain and manage records of shipments in and out of the Heathrow ETSF facility in compliance with AEO, UK Customs Law, IE NCTS, ETSF Records, C88, Dangerous goods, International shipping and B&H organizational policy & procedure.


• Ensure each file is closed down and put away in a timely manner with all supporting paperwork contained.


• Ensure billing is completed within the required KPI (48hrs after job completion).


• Maintain Customer Standing Data held on file.


• Updating comments and actions within the company system to allow understanding of workflow and handling of shipment specific without the requirement to locate individual file.


• Deleting any un-necessary emails, to ensure servers do not get overloaded.


• Making sure work stations are kept clean and tidy.


Compliance / Health and Safety

• Meet all Statutory Requirements for the Aviation industry.


• Ensure team members receive the communication and instructions needed to act in accordance with policies and procedures.


• Adhere to health and safety policy, and other requirements relating to care of equipment.


• Ensure adherence to B&H Quality Management System processes.


• Maintain and share with colleagues as appropriate, personal knowledge of all relevant import law and procedures; tariffs and duties; licenses and restrictions.


Quotations

• Ensure quotations are responded to in a timely fashion dependent on customer requirements (KPI is 30 minutes).


• Complete all quotations through Cargowise, follow up and when customer gives the green light converted into a live job.


• Understands customer requirements for completing quotations and ensure team is working to these standards.


• Any errors identified are raised to Line Manager to ensure they are not repeated.


• Liaise with Customer Solutions team to follow up on reasons why quotations were not gained and make any reasonable amendments to future quotations to try to secure the business.
  
  Comfortable working in a fast-paced, customer-driven environment.


• Strong organisational skills with the ability to prioritise as well as focus on the detail.


• Strong communication skills, both written and verbal.


• Problem solving skills.


• Strong analytical skills to be able to assess complex data quickly and propose solutions to satisfy both the customer and B&H Worldwides objectives.


• Ability to work pro-actively using own initiative.


• Previous experience dealing with varied customer base and building strong relationships.


• Ability to consider several possible options and decide on most appropriate method.


• Excellent process and planning skills.


• Strong commercial awareness and understanding of the impact of actions., Proven experience working in Imports / Exports in a customer-facing, fast-paced environment, preferably with aerospace logistics industry experience.


• Customs Declaration Service knowledge essential, with a solid background in UK Customs law and procedures.


• Cargowise experience preferred but not essential as training will be provided.


• Sound knowledge of Microsoft suite, including Word, PP, Excel. Project management software an advantage.


• Dangerous Goods Compliant an advantage.
  
  The Global Institute of Logistics has named B&H Worldwide as the worlds Best in Class Global Aerospace Logistics Company. As the benchmark independent freight forwarder in the global aerospace logistics space, our vision is to be the most respected, valued, passionate and entrusted leader in global aerospace logistics. We aim to provide our employees with a rewarding, safe and empowered environment that fosters high standards. Working at B&H Worldwide you will have the opportunity to grow your career supported by an award-winning team and industry.