Operations Administrator

The Operations Administrator role is a key part of the Operations team, providing assistance to the whole company in regards to Office, Human Resources, IT & Compliance support.

Operations Responsibilities include:

• Maintaining the condition of the Collaboration Space, ordering supplies.


• Meet & greet any guests, schedule meetings


• Liaising with cleaners, maintenance workers or utility providers


• Organises company-wide social & wellbeing events, a key part of our commitment to a fantastic company culture


• Oversee our hybrid and remote working processes, suggest improvements


• Assist with awards entries & attendance (we are the current EDP Employer of the Year!)


• Address employee queries regarding office management


• Champion & help to execute our 9 Pillars of Culture and Operational Excellence and CLUB company values - ensuring that our culture underpins all that we do


• Help to organise team day events including training, booking locations & activities.


• Purchase team gifts & awards including WOWs & Employee of the Year.


• Partner with the Head of Operations to establish, update and maintain office policies as needed


• Social Committee member, plan key celebrations & events each quarter


• Help to maintain and organise our internal SharePoint file management system



• Maintain company mobile phone contracts


• Support the Business Continuity process, documentation & procedures


• Assist in the reviews of outsourced & integrated systems, ensuring we have the most cost effective & efficient processes across the business.


• Support other members of the team when needed

Human Resources Responsibilities :

• Assist in the recruitment process including scheduling interviews & liaising with external Recruitment agencies


• Help to process candidate references


• Assist in the onboarding of new hires


• Help to maintain HR policies in line with best practice & our company values Work with the Head of Operations to support implementation of staff benefits including private health insurance, volunteer days & flexible working.


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  Information Technology Responsibilities :
  
• Co-ordinate with our IT & Compliance Manager to purchase equipment


• Process employee access requests - new/change/removal


• Adhere to & champion our security strategy & standards


• General IT support & queries



• Aid in completing internal audits


• Work with the Ops team to develop & deliver training materials including Cyber Risk Awareness and Processes.


• Support in the maintenance & management of devices (laptops and mobile phones) Key role in the Ops team to deliver & improve process, reduce Operations Debt and support the wider team


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  Compliance Responsibilities :
  
• Support the Ops team to ensure maintenance of certifications (ISO 27001 2022, BCorp, Cyber Essentials etc).


• Champion our internal polices, ensuring they're fit for purpose, reviewed in a timely fashion, organised & easily accessible.


• Own our Health and Safety policies, Risk Assessments, training & requirements. Support the Ops team in meeting legislative, law and compliance standards including GDPR and Data Protection procedures.


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  In order to be successful it's important that you:
  
• Champion a performance culture that embeds accountability and productivity.


• Are professional at all times.


• Work closely with the Head of Operations and IT & Compliance Manager to solve operational issues.


• Communicate in a timely & effective way any risks, progress & successes to the Ops team and your line manager


• Effectively manage your workload, priorities & planning to achieve OKRs. Support a culture of continuous business improvement.


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  OKRs
  
  
• Team NPS.


• 100% paperwork queries responded to within 7 days Proven performance against the 9 Pillars plan


• , We are Customer Obsessed - We put ourselves in the shoes of every customer, find out what they really value & are relentless in delivering excellence.


• We are Learning Fanatics - Insights & knowledge are sought, gathered, analysed & shared every time. How can we be better at doing the right things & putting first things first.


• We are United - Our common purpose is clear, we are all committed to being proactive in caring for others. We respect and value differences.


• We are Bar Raisers - Outcomes are better than ever achieved before & others are learning from us. We ensure that our team's capability & culture continually improve.


Diversity and Inclusion

Mobilityways are proud to be an equal opportunities employer & are committed to ensuring that our workplace is an environment that is free from discrimination & one which values all employees as individuals.


• You should be an experienced Administrator, ideally with 2+ years working in a fast paced office environment.


• Proficient in the Microsoft Office suite including Word, Excel, Outlook and PowerPoint.


• Confident to undertake the training required to configure and maintain ICT devices and cloud systems.


• It's essential that you are a strong written & verbal communicator, with experience in engaging stakeholders.


• You should have a passion for sustainability & be aligned to our company mission.


• You should be organised & have a structured approach to work, experience in project management will be useful.


• Confident to strive for personal development


• You should have a passion for supporting and maintaining a positive company culture Experience working in an ISO 27001 company would be a benefit