Office manager and Special Educational Needs Coordinator's Assistant

As Office Manager at Red Balloon Educational Trust- Norfolk you will be an integral part of our team, providing essential administrative support to ensure the efficient operation of our centre. Your role will involve a diverse range of responsibilities, from managing office tasks to assisting with learner and parent communication. By contributing to the smooth running of administrative processes, you will help create a supportive and organised environment that enables our learners to thrive. A further facet pf the role is to work closely with the Special Educational Needs Coordinator (SENCO) to provide administrative assistance, liaising with teachers, parents, and external agencies, and contributing to the development and review of learners progress information and other relevant documentation.,

• Administrative Support:


• Assist in maintaining accurate records of learners with SEN, including their progress, assessments, and interventions.


• Help organise and maintain SEN-related paperwork, such as IEPs, SEN registers, and referral forms.


• Prepare materials and resources for SEN-related meetings and reviews.


• Provide comprehensive administrative support to the centre's leadership team, including the Headteacher, Deputy Headteacher, Assistant head and other staff members.


• Manage incoming and outgoing communications, including emails, phone calls, and written correspondence, in a professional and timely manner.


• Maintain accurate and organised paper and electronic filing systems for leaner records, staff documentation, and other administrative materials.



• Communication and Liaison:


• Liaise with teachers, parents, and external agencies to gather information and provide updates on students' progress and needs.


• Communicate effectively with relevant stakeholders regarding SEN policies, procedures, and best practices.


• Act as a point of contact for parents/carers seeking information or support related to SEN provision.


• Act as one of the main points of contact for learner inquiries, parent concerns, and general enquiries, demonstrating empathy and understanding in all interactions.


• Assist with the admissions process for new students, including coordinating paperwork, scheduling assessments, and liaising with parents/guardians.


• Facilitate communication between parents, teaching and learning mentors, and centre administrators to address concerns, schedule meetings, and promote collaboration in supporting learner needs.



• Support Provision:


• Assist in the implementation of strategies and interventions outlined in students' IEPs, under the guidance of the SENCO.


• Provide additional support to students with SEN in the classroom, during activities, or in small group settings as required.


• Collaborate with teachers to adapt curriculum materials and teaching methods to meet the individual needs of students with SEN.


• Help with the management of the centre's calendars and schedules, including arranging meetings, appointments, and events for staff, learners and external stakeholders.


• Coordinate logistics for centre events, such as parent evenings, open days, and educational workshops, ensuring all necessary resources and support are in place.


• Assist with the organisation of transportation arrangements for students, including centre trips and outings.



• Assessment and Review:


• Support the SENCO in the assessment and identification of students with SEN, including the use of standardized assessments and observations.


• Contribute to the regular review and evaluation of students' progress, adjusting interventions and support strategies as necessary.


• Attend SEN-related meetings, such as annual reviews and multi-agency meetings, to provide input and gather information on students' needs.


• Work with SLT to Maintain accurate records of student attendance, academic progress, and behavioural incidents using the centre's management information system (MIS).


• Support with generating reports on learner data, attendance trends, and other relevant information to support centre management and decision-making processes.


• Assist in the compilation of data for statutory returns, government inspections, and other regulatory requirements.


• General Office Support:


• Perform routine administrative tasks such as photocopying, filing, scanning, and distributing documents.


• Monitor and replenish office supplies, ensuring adequate stock levels are maintained.


• Collaborate with other administrative staff members to streamline processes and improve efficiency across the centre.



• Professional Development:


• Engage in relevant training and professional development opportunities to enhance knowledge and skills related to SEN provision.


• Stay informed about legislative changes, research findings, and best practices in the field of special education.


As a Red Balloon Employee

• Communicate and collaborate with colleagues across the organisation to ensure students receive high-quality support and input to facilitate individual progression.



• Be committed to safeguarding and promoting the welfare of young people and commit to its policies and philosophy.



• Ensure all work performed/ duties undertaken must be carried out in accordance with Red Balloon philosophy, and government legislation.



• Be flexible in role duties and carry out any other duties commensurate with the position that falls within the general scope of the job, as requested by Red Balloon., Safeguard and promote the welfare of students.


• Abide by the Philosophy and Practice of Red Balloon.


• Foster good working relationships with colleagues across Red Balloon.


• Attend staff meetings and in-service training (INSET).


• Provide feedback to colleagues, commissioners and parents/carers as required.


• Undertake professional development.


Role performance indicators

• Positive, collaborative and responsive working relationships with colleagues, parents, commissioners and other stakeholders both within and outside RBET.


• 360 feedback from managers and colleagues.


• Delivery of efficient working practices.


• Student learning experience and individual progression.


• Ability to meet internal and external deadlines., Do you possess a genuine passion for education, a steadfast dedication to nurturing young minds, and a deep commitment to not only fostering their academic growth but also prioritising their overall wellbeing? Whether you're a seasoned professional boasting a wealth of teaching experience, or an enthusiastic novice armed with specialised subject knowledge, eager to embark on a rewarding educational voyage, our newly established centre in Norwich, Norfolk extends a warm invitation to both qualified educators and those aspiring to join our noble mission.


At Red Balloon Educational Trust - Norfolk, we believe that every student deserves the opportunity to thrive, and we are dedicated to providing them with the guidance and support they need to reach their individual goals.

With a maximum student number of 20, you will provide the administration and SEN support to the centre and its learners. Working alongside other staff to establish and maintain a positive working relationship with a core group of learners, their families, and other professionals supporting them.

If you are ready to make a profound impact on the lives of our students and contribute to their educational success, we invite you to consider becoming a part of our dynamic team.

Some key responsibilities of this role include:

• Assist in maintaining accurate records of learners with SEN, including their progress, assessments, and interventions.


• Help organise and maintain SEN-related paperwork, such as IEPs, SEN registers, and referral forms.


• Prepare materials and resources for SEN-related meetings and reviews.


• Provide comprehensive administrative support to the centre's leadership team, including the Headteacher, Deputy Headteacher, Assistant head and other staff members.


• Manage incoming and outgoing communications, including emails, phone calls, and written correspondence, in a professional and timely manner.


• Maintain accurate and organised paper and electronic filing systems for leaner records, staff documentation, and other administrative materials.
  
  Bachelors degree or at least level 5 qualification


Essnetial

• Experience of working with Anxious and SEND young people


Essential

• Proven experience in an administrative support role, ideally within an educational and or special needs setting.


Essential

• Excellent communication skills, both written and verbal, with the ability to interact effectively with a diverse range of stakeholders.


Essential

• Strong organisational skills and attention to detail, with the ability to manage multiple tasks and priorities concurrently.


Essential

• Proficiency in Microsoft Office applications and familiarity with administrative software systems.


Essential

• Ability to handle sensitive information with discretion and maintain confidentiality.


Essential

• Flexibility and adaptability to work in a bespoke environment.


Essential

• Ability to work independently and as part of a team, with flexibility and adaptability to meet changing priorities and demands.


Attributes and personal qualities

• Passion to go above and beyond to support our young people. achieve their potential.


• Desire to create and develop an exceptional educational environment.


• Ability to maintain personal and professional boundaries.


• Suitable to work with young people, to include an enhanced DBS check.


• Excellent attention to detail.


• An understanding of adolescent development, dealing with trauma, bullying and its effects is desirable.


• Excellent time management and organisation.


• Confident in being resilient in challenging situations.


• Self-starter and team player.


• An excellent listener.


• Empathetic, patient and compassionate.


• Open-minded and non-judgemental.


• Approachable, with a positive attitude., To be qualified to a degree level or at least level 5


• Experience of working with Anxious and SEND young people


• Excellent IT skills and ability to deliver online and face to face lessons


• QTS status is desirable, but not essential
  
  £23,796 a year - Permanent, Part-time, Full-time, Pulled from the full job description


• Cycle to work scheme


• Employee discount


• Free parking


• Health & wellbeing programme


• Sick pay


• Store discount, Job Types: Full-time, Part-time, Permanent


Pay: £23,796.00 per year

Expected hours: 20 - 40 per week,
• Cycle to work scheme


• Employee discount


• Free parking


• Health & wellbeing programme


• Sick pay


• Store discount