Office Administrator

Administration

• Dealing with enquiries received by email, telephone, and website promptly.


• Producing quotes for new and existing customers, in a timely manner.


• Manage and answer telephone calls promptly and in a professional manner.


• Manage customer enquiries and following them through to the booking process.


• Making outbound calls, following up on customer quotes, bookings for training etc.


• Responsible for stock control of stationary, training materials required.


• Responsible for post and arrangement of any deliveries.


• Manage and produce certification for candidates.


• Manage and update social media on all platforms including company website.


• Supporting other team members and working together as a team.


• Provide flexible support to Management.


• First point of contact for our customers representing the Company.


Training Co-ordination

• Liaising with our instructors, appropriate accredited bodies and organising bookings.


• Organising and preparing training literature, ensuring all books, paperwork, examinations are ordered within the timeframe.


• Arranging logistics, ensuring any travel, accommodation is considered.


• Creating posts via social media, mass email campaigns etc.


• Meet and great candidates welcoming them to our facilities.
  
  Experience working within an Office/Customer Service setting is essential preferably with 1-2 years experience held within busy office environments.


• Experience working with various social media platforms, Facebook, Twitter, LinkedIn, Instagram is desirable but not essential.


• Experience in dealing/liaising with customers over the telephone and face to face.


• Excellent communication skills both verbally and written. Being highly professional with a friendly and polite manner.


• Ability to work as part of a team as well as on your own and take on increasing responsibility.


• Experienced in working in a fast moving, pressurised environment, but importantly staying focused and maintaining a consistently high level of performance.


• Accuracy is paramount as skill is required in performing repetitive work in line with set Company procedures.


• Ability to investigate, understand and resolve issues promptly and efficiently.


• Excellent time management.


• Excellent organisational skills.


• IT literature, O365 including MS Word, Excel and Outlook essential together with having the ability to learn new systems.
  
  MBO Safety Services Limited is a health and safety consultancy and training provider, with a vision to give opportunities for employees to succeed in which they are recognised and rewarded for their contribution to our Company. We aspire to deliver exceptional service to our customers by going the extra mile in everything that we do.


To support our team, we require an experienced candidate who is driven by customer satisfaction, a person who is a real people's person knowing the importance of building relationships with existing/new customers is the success to our Company. With the ability to professionally work under pressure, with confidence, diplomacy and effective communication together with providing proficient administration duties.