Medical Receptionist

We are currently looking for someone who can provide a high quality and responsive reception service to our patient population, ensuring that the reception runs efficiently and in accordance with the practice requirements. To make appointments and book patients in when they arrive for an appointment in accordance with the practice appointment system and to provide a helpful and friendly service to patients ensuring also that the reception area is tidy and welcoming. To answer telephones promptly ensuring that all in-coming lines are covered at all times. To comply with the practice procedure for the registration of new patients, temporary patients, private patients and those seen as emergency or immediately necessary. To comply with practice protocol for the collection of results from the hospital on a daily basis and advise patients of any action/advice requested by the GP. To follow practice procedure regarding letters that arrive at the surgery either externally by post or internally
from the hospital. To comply with the protocols in place at the practice for the scanning/indexing and workflow of correspondence. To comply with all relevant practice procedures, regulations and protocols and to maintain confidentiality at all times with particular reference to patient records. To liaise with the Office Manager and/or Practice Manager when required and follow instructions from them when necessary. To undertake any other duties as deemed appropriate by the Practice.