Live-in Experienced Restaurant Front of House

As a member of the Front of House team you will be meeting and greeting our customers and you'll set the scene for what they can experience whilst they dine or drink with us. If, on the bar, you will prepare drink orders for those that dine with us, whilst also managing the demand from those just drinking with us (when the weather gods are looking at us favourably, 'The Wall' can be heaving and is loved by many thirsty customers!). At busy times, especially during the peak Summer months, this can be incredibly hectic and intense. If working on the front of house section, you will be prepare and set up areas for service, you will be greeting customers, seating them and offering them drinks, as well as running them through our fish specials menu and taking their orders and looking after them for the duration of their time with us. You need to be able to multi-task, be adept at dealing with pressure and be able to keep control. You must at all times show a friendly and
amenable manner, customer service is key. You will often be the first encounter, for many, with the Griffin and what we are and what we stand for, so how you conduct yourself is paramount. You are the window into what we can offer and deliver to our customers and are always on show to our customers. You will be expected to work in a professional and hygienic manner. Making sure that the area that you are on for that service is left clean and presentable, ready for the next shift. You will need 5

• hygiene skills for this role.


We welcome new customers frequently and want them to leave with a sense of belonging and desire to come back. So many of our customers have returned for many a year, many have been coming on holiday here for generations and the Griffin is a huge part of this, as it is for locals. As front of house/bar tender, you will have some of the greatest interaction with our customers and it is paramount that you can build a rapport with them, so that they feel valued and looked after, as they always have done. The Griffin is known and prides itself on its friendly, informal but professional manner.

We are committed to people development at all stages and the long service of our key members of staff are testament to that.

• Duties & Requirements


• Meeting & Greeting guests


• Preparing and pouring drinks


• Setting up and preparing for service


• Looking after tables, providing them with our fish specials, taking orders, looking after customers throughout their time with us


• Providing customers' with the true Griffin experience - ensuring that the customer feels they have been welcomed and looked after throughout their time with us


• Previous bar/front of house/hospitality experience preferable but not essential


• Clearing, cleaning and wiping tables and the bar etc


• Ensuring all equipment is clean and put away correctly


• At end of service/shift making sure your area is clean and tidy and relaying tables for next service/shift as required


• 5 hygiene levels across all areas, including drinks preparation


• Polite, friendly and professional


• A can-do attitude, no job or request is too big or small


• Taking orders and taking payment


• Liaising with kitchen and other teams


• Great attention to detail


• Ad hoc tasks as required


• Must be willing to work evenings, weekends and bank holidays


• Must be 18 years old or over to work behind the bar
  
  Previous experience of working in a bar and front of house. We are looking for staff that are reliable, friendly, polished, professional, trustworthy, thrive in an incredibly busy and high pressured environment, have great attention to detail and being able to be one step ahead of customers' needs. You must have a willingness to learn and take advice and knowledge from those that offer it to you., Hospitality: 1 year (preferred)


• customer Service: 1 year (preferred)
  
  Competitive hourly rate - DOE plus tips


• All tips shared equally among the whole team


• Optional live-in


• Uniform provided


• Discounts on food and drinks


• Training and development opportunities


Job Type: Full-time

Pay: £8.00-£12.00 per hour

Supplemental pay types:

• Tips