Learner Support Administrator FTC

We have an exciting opportunity for a Learner Support Administrator to join our YMCA Fit team on a full-time or part-time basis on a fixed-term contract to work until 30 September 2024. There might be an opportunity for extention or to become permanent.

This is a hybrid role with some remote work available, however, you will have to attend our office at Kings Cross in Central London, when required to attend training and for team meetings.

The Learner Support Administrator will be pivotal in ensuring the right information, advice and guidance is provided to support the learner's needs across all programms within YMCAfit

You will provide administrative support to our students (such as guiding them with applications for student loans) and assist the wider teams to ensure all aspects of the course delivery is fulfilled.

Our Administrators are the main point of contact for YMCAfit students outside of the classroom environment and provide advice and guidance over the phone and via email, and ensure that all students enquiries are responded to and appropriate support is provided.

The successful candidate will be able to demonstrate:

• Previous experience in an administrative role.



• Basic knowledge of customer relationship management (CRM) systems.



• Strong communication skills and ability to provide an outstanding level of customer service.



• Interest in adult education with the ability to listen and have empathy and understanding of the barriers learners face



• Ability to follow procedures timely and accurately.



• Excellent attention to details and able to work on deadlines.



• Excellent computing skills, including Microsoft Office package.



• Good interpersonal skills including ability to deal with a wide range of people in person and over the phone.



• Ability to use own initiative to problem solve.


This will be a varied and exciting role in a fast paced environment where no one day will be the same. This is a real opportunity to take ownership and make the role your own as well as gain an insight into education in the Fitness industry with a leading provider.

Central YMCA is transforming. This is an exciting time to join us as we look forward toward growth and progression and focus on our purpose to advance the education, health and wellbeing of our communities. We want to create improved access to life-changing opportunities and enable everyone to achieve their potential, live a fulfilled life and contribute positively to society.


• 30 days annual leave plus bank holidays


• Contributory Pension Scheme - 4% employer contribution


• Life Insurance


• Family Friendly Policies


• Cycle to Work Scheme


• Employee Assistance Programme (EAP) - a wide range of free and confidential services for you and your immediate family (including counselling sessions)


• Employee Discount Scheme


• A forward-thinking approach to EDI where individuals are encouraged to be their authentic self at work.


• A real opportunity to impact change in the community through your work.


Our Commitment to Equality, Diversity and Inclusion
Central YMCA is open to applications from all backgrounds. We are committed to championing equity, acceptance, and inclusion, and provide everyone who works with us the opportunity to reach their potential.

Our doors are open to all and if you connect with our mission, vision, and values, we welcome you to come and be part of our team.

If you require any support or reasonable adjustments during the recruitment process, please let us know and we will be happy to assist.