Lead Contract Support

Join our prestigious media client site in Central London as a Lead Contract Support at Sodexo. In this role, you will play a pivotal role in ensuring the seamless delivery of 5-star facilities services, driving operational efficiency, and maintaining exceptional client satisfaction.
Who will suit this role?
We are seeking a dynamic team player who possesses excellent communication skills, super-organisational abilities, and a knack for problem-solving. If you are someone who loves a challenge and can keep multiple plates spinning while delivering exceptional service, then this role is tailored for you!
What you'll do:

• Collaborate with internal teams and external contractors to ensure efficient delivery of both hard and soft services.


• Communicate clear, concise, and timely updates on maintenance activities to internal and client stakeholders.


• Manage the facilities helpdesk function, ensuring prompt resolution of issues and high customer satisfaction.


• Make decisions regarding resource allocation, prioritisation of tasks, and emergency responses.


• Drive performance excellence against contractual KPIs and maintain compliance with statutory requirements.


• Lead operational team meetings to ensure alignment and awareness of client events and challenges.
  
  Are you a people-focused leader with a passion for operational excellence? Do you thrive in a fast-paced environment and excel at building relationships? If so, we have the perfect opportunity for you!
  
  Joining Sodexo means being part of a global leader in quality of life services. In addition to a competitive salary and benefits package, we offer:


• A supportive and collaborative work environment.


• Opportunities for professional growth and development.


• The chance to make a real impact in delivering exceptional service to our clients.

Ready to drive operational excellence in Central London? Apply today!
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About Sodexo
At Sodexo, we are committed to enhancing the quality of life for our clients and customers. Operating globally, we strive to deliver excellence in every aspect of our services, from facilities management to food services. Join us in making a positive difference in the lives of those we serve.