Landside Trainer

In this role you will be responsible for supporting the completion of the annual driving assessment program, the delivery of any required training, and the ability to conduct a range of soft skill training, including Customer Services, Keymaster, and reception training. Trainers will work alongside each other to provide support as required, actively challenge unsafe driving practices, and ensure the safety of colleagues. The program also aims to uphold and challenge customer service levels from colleagues, conduct basic site risk assessments, provide recommendations, and support the development of a training program for Traffic Marshals, Control room, and other M & G Operations.
What will make you successful in the role?, At MAG we believe in the importance of diversity & inclusion for all. We are committed to creating a workforce that is reflective of our society. As such we welcome applications from candidates from all backgrounds.
We're also committed to well-being with a focus on mental health and supporting colleagues from underrepresented groups through our Colleague Resource Groups.
As a Disability Confident employer we are committed to creating an environment where candidates and employees can perform at their optimum. Please let us know if we can provide you with any reasonable adjustments to aid your application or interview process.
You can contact the team by emailing HR.Recruitment@MAGAirports.com
Our Colleague Resource Groups include: Women's Network, Embrace - Race & Ethnicity Group, Fly With Pride (LGBTQIA+), Mental Health, Parent & Carers, Disabilities including neurodiversity

• Experience in presenting and delivering training to groups


• Hold or willing to work towards a level 3 in Education and Training


• Hold or be willing to work towards IOSH managing safety qualification


• Have or be willing to work towards an advanced driving qualification


• Experience in Conflict Management training


• Current knowledge of MAG Meet and Greet Operations


• IT literate including PowerPoint, Excel and Teams


• Excellent communication skills


• Flexible approach to working hours


• Be able to work both individually and as part of a small team
  
  Why MAG?

Every year, Manchester Airport connects over 28 million passengers with more than 200 destinations across the globe. As the fourth largest airport in the UK, Manchester is also in the top 20 airports in Europe. Part of the largest UK owned airport operator group, MAG, Manchester Airport supports over 19,000 jobs onsite and generates around £7.75bn each year for the region.

At MAG, we recognise creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues and we are committed to building inclusive environments in which our people can thrive.
You'll also have access to some great benefits including:

• 6% company contribution pension


• 24 days holiday plus bank holidays


• Free parking


• Subsidised public transport