Keyholder "The Ordinary" Commercial Street

As floor supervisor in management's absence... Are you ready to Deciemize your team and customers?
Deciem Keyholder is a genuine and energetic people person with strong communication in line with our family's core values<3
+ This is a full-time position ( 37.5 hours over 5 days ).
WHAT YOU'D BE DOING IN THIS ROLE
+ Greet all customers who enter the store with enthusiasm and professionalism reflecting DECIEM's vision through excellent service
+ Lead by example, Inspire the team, and ensure standards for quality, customer service, and health and safety are met.
+ Adhere to the DECIEM experience and deliver unparalleled customer service. Educate customers about the world of Beauty and Skin Care, DECIEM brands, and products
+ Assist in the onboarding, training, and development of new employees
+ Manage customer feedback and queries
+ Assist in maintaining store standards of cleanliness and organization, ensure maintaining DECIEM's merchandising concepts
+ Conduct product refunds and address customer issues in a positive manner
+ Responsible for opening/closing of the store, bank deposits, and paperwork. Operate POS and complete transactions accurately and efficiently
+ Communicate inventory issues/concerns to Store Management
+ Act as floor supervisor in management's absence to ensure the store procedures and steps of the experience is being followed. Ensure compliance with store policies and procedures (e.g. loss prevention, safety standards, returns)

+ Comfortable with providing constructive feedback and/or coaching, and counseling team members.
+ Experience in beauty, fashion, and leadership roles is an asset
+ Ability to multi-task, while providing professional and outstanding customer service
+ Desire to thrive in results, work in a team environment, and coach for success.
+ Effective time management and communication skills

Known as "The Abnormal Beauty Company", DECIEM is the parent company of The Ordinary, NIOD, and other beauty brands & is an industry disruptor with a science-first approach to innovation. DECIEM was Co-Founded in 2013 by the late Brandon Truaxe, a visionary who set out to change the beauty industry through authenticity and transparency. He developed DECIEM to be a happy family (of people and beauty brands), rooted in kindness, creativity, diversity, and respect, alongside Co-Founder and CEO, Nicola Kilner.

+ There's a lot of good stuff that comes along with being a DECIEM team member. Here are a few of our favorite perks and benefits, in no particular order…
+ Unlimited access to an Employee Assistance Program that includes mental health care, mindfulness programs, and more.
+ Access to LinkedIn Learning membership to help you keep growing and learning.
+ First dibs on new products.
+ A generous discount on DECIEM products for you, your family, and your friends.
BUILDING GROWTH TO POWER GOOD
We are a People First company that lives by our core values to…
+ Do the right thing
+ Create impact
+ Respect small things
+ ️ Care too much
+ Be the future
These values continue to guide us in all that we do. Along the way, we've been honored to win some pretty incredible awards, including a CEW Achiever Award, Best Skincare Brand at Sunday Times Style Beauty Awards, and Most Popular Sustainable Brand by The Cosmetify Index Global. We're still blushing!
SUSTAINABILITY AND SOCIAL IMPACT
DECIEM's objective is to build growth and do good things while prioritizing people, animals, and the Earth.
Our Sustainability strategy is focused on fighting climate change, improved waste management, responsible packaging, responsible sourcing and product lifecycle, and water conservation.
In 2020, DECIEM established the Good Fund to support both large and grassroots charities in response to global events.
CREATING A HUMAN WORLD OF BEAUTY
DECIEM is committed to diversity, equity, and inclusion (DEI) by creating meaningful, measurable change in the lives of our team members and in the communities where we operate. Achieving equality is critical to DECIEM and our future. You can learn more about our DEI commitment in our open letter, "Belonging is the Destination, Change is the Journey".