IT Technician

You will be part of a team of IT Technicians reporting to a Team Leader and working on front line IT support to students and colleagues at the college. Student and staff service is a key focus as part of this position, with a strong focus on customer service, you will work on resolving incidents and service requests within service-level agreements.

• Excellent knowledge and experience of Microsoft desktop operating systems and applications (Office suite), software installation and deployment using Microsoft SSCM, and installation of PCs and laptops.


• Excellent knowledge of Interactive whiteboards, projectors and audiovisual technologies.


• Experience with an ITSM ticket management system to manage all incidents and requests.


• Excellent interpersonal, customer service and communication skills, ideally in a similar internal support environment, with an approachable attitude.


• Effective problem-solving and prioritisation skills with a keen attention to detail.
  
  · Rewarding employment in a high performing, professional environment, working with over 1,200 like-minded and friendly colleagues.


· Continuing Professional Development, with access to funded teaching qualifications, apprenticeships and a range of other training courses to support career development.

· The opportunity to make a difference to the lives of students of all ages within the largest Further Education (FE) College in East Sussex (judged GOOD by Ofsted in 2021).

Full time, 37 hours per week, full year, permanent contract.

Salary circa £25,835 p.a., · A competitive salary, a wide range of generous benefits, as well as flexible working opportunities., · Prior to interview all shortlisted candidates will be expected to complete an Application Form (including explanation of any gaps in employment), a Self-declaration and Disclosure form and we will carry out an online check.

· If offered a role with us, as part of our pre-employment checks an enhanced DBS, references and evidence of qualifications will also be required.

· Applicants should be eligible to work in the UK, work permits from other organisations are not acceptable as proof of right to work in the UK.

Our commitment to Safeguarding, EDI and Sustainability:

· East Sussex College (ESC) is committed to safeguarding and promoting the welfare of children.

· We are an inclusive employer and actively champion equity and diversity in every aspect of our culture and operations. These values are central to our culture and a key part of our success strategy for individuals and for our college.

· ESC particularly encourages applications from black and minority ethnic communities, people with disabilities and those who identify as LGBTQIA+.

· We are a Mindful Employer, Disability Confident and are committed to the Mental Health Charter.

· We are committed to obtaining Wellbeing, Menopause at Work and EDI accreditation.

· We have committed to being a carbon neutral employer by 2030.

Recruitment Agencies

We prefer to hire people directly, but we do have a preferred supplier list for when we require additional support. We will be in touch if we need you.