IT Support Engineer
Gatenby Services Ltd
IT Support Engineer
£30000
Gatenby Services Ltd, Wookey Hole, Somerset
- Full time
- Permanent
- Onsite working
Posted 2 weeks ago, 15 May | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: 054fa782b76f4e748ddf576d124754cc
Full Job Description
- Provide general day to day IT support to our customers, responding to queries by phone, email and our ticketing system.
- Keeping customer knowledgebase up-to-date including customer assets, configurations and documentation of processes and procedures.
- Using our RMM system to monitor and remotely resolve the bulk of customer queries.
- Communicating directly with end users to ensure issues are satisfactorily resolved.
- Visiting customers to resolve issues on-site and install new hardware.
- Liaising with customers and 3rd party vendors to ensure problems are dealt with in SLAs.
- Ensure issues are fully documented in ticketing system from initial contact to diagnostics and resolution.
Microsoft 365, including Office, Sharepoint, OneDrive, Exchange Online, Entra ID. - Microsoft Windows Desktop O/S from Windows 10 onwards.
- Microsoft Windows Server O/S from 2012 R2 onwards, including AD, GPOs, Print Management etc.
- Managed Anti-Virus.
- Printers, Scanners and other Peripherals.
- Microsoft Intune.
- Power Shell Scripting.
- Network Troubleshooting including Routing, VLANs, Wifi.
- Installation of Hardware including Servers, PCs
- Network installation including cable termination, trunking and cable routing., GCSE or equivalent (preferred), Technical support: 2 years (required)
Gatenby Services provide managed IT support to a wide range of UK based, local and international businesses. Following continued growth, we are recruiting an additional IT Support Engineer to work in our Wells based office.
Beneficial Skills: