IT Support Apprenticeship COMPUTEAM LTD
Computeam Ltd
IT Support Apprenticeship COMPUTEAM LTD
£14000
Computeam Ltd, Penrith, Cumbria
- Full time
- Permanent
- Onsite working
Posted 1 week ago, 19 May | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: a213bd370c7142b69b597b8e6d10bc89
Full Job Description
- Monitor service board and progress accordingly
- Provide exceptional service support to the client
- Provide solution(s)/work around(s) to incidents and problems
- Maintain clear communication with the team and clients
- Assisting account managers by responding to queries regarding sites
- Perform any other reasonable duties consistent with the role as required
- Ensure all Tickets and recorded data (e.g. ITBoost) are kept up to date as changes are made
- Escalate issues within the team where necessary
- training
- qualifications, like an NVQ in a relevant field
- industry or sector experience
The training you will be getting
As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users' queries and troubleshoot issues within a helpdesk environment.
You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.
Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.
COURSE 1 - ROLE OF AN IT TECHNICIAN
COURSE 2 - IT TROUBLESHOOTING TOOLS & TECHNIQUES
COURSE 3 - WORKING WITH CLIENT ARCHITECTURE
COURSE 4 - UPGRADING & MAINTAINING CLIENT ARCHITECTURE
COURSE 5 - WORKING WITH NETWORK ARCHITECTURE
COURSE 6 - CLOUD & VIRTUALISATION
You will work towards your Level 3 Information Communication Technician qualification.
Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Analytical skills, Logical, Team working, Initiative, Passion for IT, GCSE or equivalent English (Grade 5) Essential
GCSE or equivalent Maths (Grade 4) Essential
Computeam provides a comprehensive set of IT products and services to ensure schools or MAT improves educational outcomes through technology.
You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant: