IT and Quality Administrator

Job responsibilities: - Working as part of the ITQA team the post holder will be involved in the following areas: - IT support and clinical system administration Administration of the software systems used within the practice such as SystmOne, troubleshoot and report any issues to our external IT helpdesk. To provide support advice and training for current and new practice staff in the use of IT software. To set up and maintain new users according to practice protocol, show them how to log on to the desktop and ensure they have access to required applications. To be first point of contact with helpdesks of the clinical and other system suppliers. To oversee the security and validation processes for the IT System, ensuring system access controls are in place for all new and existing staff including issue/maintenance of Smartcards and regular housekeeping is maintained, including the management of user profiles. Maintain the practice network and email system and online access by patients,
liaising relevant organisations to achieve this. Report any significant events relating to the IT systems to the ITQA Team Leader or Practice Manager. Data Quality and maintenance of patient records To manage data quality issues, providing advice and guidance to all practice staff. Monitor the patient database including list size and demographics, to also manage registrations for new and temporary patients. Ensure templates are up to date and accurately entered within the appropriate time frames. Searches & Audits Routine Audits and recalls for patients that meet certain criteria such as Asthma, Cytology. immunisations Input data monthly on the CQRS portal Run contract searches and reports as required. Ensure data is consistently entered and run searches to find anomalies. Production of performance & Quality information To be aware of national, local and practice quality standards for chronic disease management and to produce data for QOF (Quality Outcomes Framework) by recalling patients
from certain chronic disease registers. To collate monthly scripts (PPAS) to enable the practice to claim funds for personally administered items that have been purchased by the practice. Information Governance To ensure that medical records are held securely within the practice and data is held in line with NHS codes of Practice for records management, the RCGP Good Practice Guidelines for electronic records, GDPR, Caldicott Principals, and Freedom of Information Act. To ensure that any suspected or actual breach of IT security is reported to the Practice Manager and investigated as required. To agree action and/or change of policy/procedures as a result of findings with the Practice Manager and Information Governance Lead Ensure you have good knowledge & up to date training on Safeguarding. General As a member of the Practice team, the post holder should: Take on any other responsibilities deemed appropriate for the position of IT and Quality Administrator
Work within practice guidelines and processes To take responsibility for own developmental learning and performance To participate in the practice appraisal scheme To undertake training as required including mandatory and statutory training.