IT Assistant

We are seeking a friendly and approachable person with an interest in IT and delivering exemplary customer service to join our IT team at Fraser Dawbarns. The role is based at our Wisbech office.

The role

The role would include:

· Delivering exceptional IT support to colleagues across our five offices
· Visiting all the offices on a regular basis to give IT support and troubleshoot issues
· First line support for our internal IT helpdesk - to take phone calls and log tickets on hardware (including copiers) and software
· Assistance with case management and dictation software
· Problem solving and implementing solutions
· Setting up user accounts and use of Active Directory
· Processing invoices and administration for the IT department
· Other IT support tasks as required.

We are looking for a motivated and flexible person who enjoys working in a busy environment. Ideally you will have:

· A basic knowledge and understanding of PC hardware
· Knowledge of Microsoft and Windows
· Server and network knowledge helpful but not compulsory
· Previous knowledge of Case Management systems would be desirable
· Broad knowledge of IT

You must have your own car and be willing to travel regularly to our 5 offices: Ely, Downham Market, King's Lynn, March and Wisbech.

· A competitive salary
· Flexible and remote working opportunities
· Pension
· Health cash plan and counselling access (where the benefits increase with length of service)
· Free flu jabs
· Staff events
· 25 days holiday (plus bank holidays)
· Company maternity/paternity/adoption pay
· Discounted legal fees for you and your family
· Community minded firm; regular charity support and involvement with community events
· Bonus opportunities
· Professional development and career progression
· Long service gifts
· Leave for wedding/house move,

• Bereavement leave


• Company events


• Company pension


• Employee discount


• Enhanced maternity leave


• Enhanced paternity leave


• Free flu jabs


• Free parking


• Health & wellbeing programme


• Sick pay


Schedule:

• Monday to Friday


Application question(s):

• Please confirm you have a full driving licence and access to a vehicle to be able to reliably travel to all 5 of our offices (Wisbech, March, Ely, Downham Market, King's Lynn)


• Please confirm your salary expectation