Internal Communications Coordinator

We have a fantastic opportunity to join the Arriva team as an Internal Communications Coordinator based out of our Crewe office. You will ensure effective communication across a diverse team and departments to support our newly formed Rail Services Division working closely with stakeholders to develop and execute communication plans and creating engaging content.
This role will support our three business areas of Grand Central which is an open access train operator linking the North East and West Yorkshire with London, Arriva TrainCare who are a rapidly growing train maintenance company and Arriva Road Transport Services who are the rail replacement operator within the Arriva Group.
Our organisations value, respect, and encourage our people to share ideas and contribute to the success of the business. We thrive working in a friendly environment where no two days are the same, and where open communication and collaboration are at the heart of everything we do.
The Role - Internal Communications Coordinator

• Collaborate with local managers from each part of Rail Services to develop a tailored internal communication plan that align with their respective goals, values, local business and cultures.



• Create compelling content and ensure consistency in messaging and branding while adapting communication approach to accommodate the unique needs and priorities of each local business.



• Coordinate the scheduling and distribution of communication materials, calendar ensuring timely delivery and maximum reach among employees.



• Develop creative and innovative approaches to engage employees and promote participation in company initiatives and events.



• Support managers in how to communicate/brief staff in terms of message, tone and channel to ensure effective cascade of information and consistency in all internal communications.



• Work with feedback from employees through surveys, focus groups, and other channels to gauge the effectiveness of communication efforts and continuously identify areas for improvement.



• Analyse data and metrics to track engagement levels, communication channel effectiveness, and employee sentiment across the three businesses.



• Establishing 2 way communication channels that convey vision and values. Driving engagement with hard to reach colleagues.
  
  Degree in Communications, Public Relations, Marketing, or related field or equivalent experience.


• Proven experience in internal communications, corporate communications, or related roles.


• Excellent written and verbal communication skills, with the ability to adapt messaging to different audiences and communication channels.


• The ability to prioritise tasks, manage deadlines, and coordinate with cross-functional teams.



• Proficiency in digital communication tools and platforms, including Microsoft Office Suite, email marketing software, content management systems, and social media platforms.


• Knowledge of internal communication best practices, trends, and emerging technologies in the field.


• Ability to work independently with minimal supervision, as well as collaboratively in a team environment.


• Stakeholder management skills, building relationships and understanding the business.


• Ability to analyse communication metrics to measure the effectiveness of internal communication strategies.
  
  The Package


• 25 days annual leave plus standard UK Bank Holidays


• Contributory Pension Scheme: Arriva Workplace Pension Plan (AWPP) provided by Standard Life


• Travel Concession - employee travel pass for use on Arriva franchised services


• Additional benefits - The Village retailer discount scheme (including Cycle To Work), Employee Assistance Programme, Life Assurance and Healthshield (after 6 months).