Information and Advice Officer

We need to recruit an experienced advice worker to provide a high quality information and advice service to clients, their carers and/or other service providers. You will take live calls on the Information and Advice Line and carry out standard benefit assessments, inform clients of their entitlements and provide support with making appropriate claims. The post is office based with some work in the community.

We are looking for someone with current knowledge and experience of welfare benefits for older people. You must have the ability to follow Information & Advice procedures and adhere to the Age UK National Information & Advice Quality Advice Standard (QAS). You will need to be able to prioritise your own work and meet deadlines. Excellent written and spoken communication skills are a must, as are strong IT skills (including Microsoft Office and database). You must have a good understanding of the issues that affect older people and their carers and be able to work effectively as part of a team.

Rate of pay: £11,581.44 per annum (£26,782.08 pa full-time equivalent)

Hours of work: 16 hours per week over three days, specific days and start time to be agreed