ICT Service Desk Analyst

Are you looking for a new career opportunity in IT? We are looking for a team player to join our ICT team in this varied and interesting role at a great Council. The right person will be passionate about ensuring that our customers receive an excellent level of service and can deal with incidents and requests quickly and effectively.

• You should have IT Service Desk 1st and 2nd line experience.


• Experience supporting Microsoft Windows and Office products.


• Experience supporting laptops, mobile devices, and other hardware devices.


• Experience of installing, building, and supporting software applications.


• You will possess excellent written and oral communication skills.


• A solid technical background with a talent for troubleshooting, problem solving and service improvement.


• Strong analytical skills with a great attention to detail.


• Experience in Local Government would be an advantage.


Staff Benefits
In exchange for your expertise, experience, and enthusiasm, we will offer support in continuing your personal and career development, some flexible and remote working.

We provide you with very competitive annual leave and contribute 15% towards the LGPS pension scheme. You will also have access to a range of discounts including local and high street stores, and salary sacrifice schemes including a cycle lease scheme, and 'Better' leisure centre membership.