I.T. Helpdesk Technical Support Officer

An exciting opportunity for you to work within the Councils IT Department providing 1st & 2nd line IT Helpdesk support to the council's IT user base and elected members.

You will be key in supporting the Helpdesk Team Leader, Senior Technical / Development & Cyber Security Officer & IT Technical Operations Manager delivering technical assistance to all customers across the council IT Infrastructure along with supporting IT project delivery on new and exciting challenges., Your completed application form will be vital during the recruitment process, both for shortlisting and at interview. Therefore please ensure that you complete the form clearly, accurately and in full.

Please read the advertisement, job description, person specification and additional information carefully before completing the application form.

When completing the application form you should target your skills and experience towards the criteria listed in the person specification and provide examples to demonstrate how you are able to meet each criteria.

As part of the application form we ask for Monitoring Information. Please remember to complete this section as it is essential in enabling the Council to monitor the effectiveness of our Equality and Diversity policy. Please note that this information is not passed on to the Recruiting Manager during the application process (it is retained in Human Resources for monitoring purposes) to ensure that each application is shortlisted based solely on information relating to the post.

We are looking for someone with knowledge & experience in supporting Windows based hardware and software along with experience within a network environment. You must have the ability to troubleshoot and diagnose problems with a keenness to learn new skills.

You will need good customer service skills, be able to work as part of a close team, with an attention to detail and able to prioritise a complex workload in a busy environment.

Please note, this role is office based.

Please note, the successful applicant for the above post will be background checked with the Disclosure and Barring Service.

North Hertfordshire is a large rural district with approximately 125,000 residents with four historic towns, Hitchin, Baldock, Royston and Letchworth Garden City. The Council has a clear vision: We put people first and deliver sustainable services, to enable a brighter future together.

£25,786 to £29,962 per annum (pay award pending), dependent on experience, We are committed to promoting equality, diversity, and inclusion in our recruitment practices and in our employment policies. We want our employees to feel safe to express themselves and we encourage applicants from diverse backgrounds with a wide range of talents. We are dedicated to promoting a healthy work/life balance, valuing our employees, and enabling them to make a difference to the local community.

Our benefits include:

• Local Government Pension Scheme (19.5% employer contribution)


• Generous annual leave, including Christmas close down period


• Occupational sick pay


• Free car parking


• Discounts, including 50% off NHC gym membership


• Flexible working options including flexi scheme and home-working