Hotel Receptionist / Administrator

We are looking for a full or part time receptionist to work in our busy family run hotel on the Norfolk Broads. Experience in hospitality would be a clear advantage but is not essential. The job requires excellent communication skills, a smart experience, an ability to sell, confidence, enthusiasm and great customer focus. You will need to be highly motivated and prepared to work various shift patterns throughout the week.

Roles and responsibilities include:

-Checking guests in and out

-Managing invoices and taking payments

-Dealing with enquiries and requests

-Answering the telephone

-Running social media accounts

-Responding to emails

-Taking bookings

-General admin duties

-Assisting in other departments when required

-Provide information about the hotel, rates and availability

-Liaising with housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs

-Liaising with front of house, kitchen and bar staff