Hot Tub Assistant

Here at The Mole Resort, formerly the Highbullen Hotel, we have launched a brand-new resort set in acres of beautiful Devon countryside, jam-packed with delicious food and drink and a whole lot of exciting activities.

As a Maintenance and Hot Tub assistant, you will be responsible for delivering an exceptional standard of maintenance throughout all areas of the estate. To work with a positive attitude with hands on involvement. You will support the Maintenance Manager in making sure standards are kept high.

What will I be doing?

As a Maintenance Hot Tub assistant at The Mole, you are responsible to respond to maintenance requests from guests on site. Participate in planned daily maintenance duties and provide a hand with restoration initiatives. During days of turnover, assist with the upkeep and cleaning of all hot tubs. Keep in mind the guest experience and carry out all general routine and Hot Tubs maintenance and other jobs around the resort. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Following directions from the maintenance manager and working safely to ensure guests are not impacted by maintenance works.



• Performing basic plumbing, woodwork, and decorating tasks and completing daily hot tub checks and basic in-house maintenance checks as directed.



• Possessing knowledge and experience in the requirements for looking after a Hot Tub, including understanding the chemicals used and COSHH requirements.



• Adhering to operating procedures and working risk assessments to facilitate an efficient service to the business and our guests.



• Highlighting any stock requirements and reporting any major maintenance issues to the maintenance manager.



• Dealing with guests in a professional, friendly manner, anticipating their needs, and providing a maintenance service to exceed their expectations.



• Ensuring Health and Safety regulations, manual handling, and COSHH requirements are adhered to, and always working within health and safety resort policies.



• Communicating effectively with other departments, promoting the resort's facilities whenever possible and displaying positive teamwork.



• Keeping the hotel and surrounding area clean, tidy, and presentable, and understanding the ways in which profit, and speed of repair can be maximized.



• Complying with brand operating standards, attending, and completing any required training, and acting on any reasonable request made by the management team.



• Complying with the hotel Health & Safety Policy, emergencies, evacuation, and security procedures, and behaving in line with the Company's environmental and energy-saving initiatives.
  
  Maintenance and Hot Tub assistant at The Mole, you should maintain the attitude, behaviours, skills, and values that follow:


• Positive attitude and willingness to learn.



• Good communication skills.



• Commitment to delivering high levels of customer service.



• Have a keen eye for detail.



• Possess knowledge/experience on the requirements for looking after a Hot Tub.



• Possess basic I.T. skills.



• Flexibility to respond to a range of different work situations.



• Ability to work on your own or in a team.
  
  Competitive rates of pay, reviewed annually.



• Discounts available across a range of quality products from supermarket shopping to wellington boots!



• Local cinema and days out discounts.



• Employee Assistance Programme to help with life's challenges.



• Complimentary use of spa facilities



• 50% Discount on food at the Resort



• Restaurant and hotel discounts across the region.



• Share of service charge



• Staff fully equipped rest area with staff meals



• Flexible working and shared holiday



• Attentive on-boarding programme



• Fantastic discounts across L+R Hotels