Horticultural Service Technician - Cylinder Grinding Specialist

To support the planning and delivery of an efficient, effective and profitable workshop operation. Responsibility for ensuring customer satisfaction and managing the quality of the sale and service Turney Group delivers. Achieving maximum sales profitability of company products and/or related services.

Role Responsibilities

· Maintain a tidy workshop environment, promoting Company brand with workwear

· Ensure work is carried out in a safe manner, following Company Health & Safety policies

· Ensure service delivery is completed effectively and in a timely manner

· Working with cylinder grinding machines and lead all associated tasks

· Producing quality machined components to tight tolerances

· Carry out service, diagnostics and repairs to include but not limited to; the assembly, build up, pre-delivery inspection and preparation of horticultural machinery, Lawnmowers, Compact Tractors, Blowers, Chainsaws, Hedge Cutters and other associate Turf and Garden Machinery for field use, as and when required. Complete Machine PDI's for Garden Machinery Sales Department, as and when required

· Administration of technical reports with manufacturers to help drive any issues to closure

· Understand and carry out all service bulletins and technical service updates as required

· Continue to develop a technical understanding of the products and attend relevant training

· Maintain an understanding of electronic parts catalogue for identifying parts ordering

· Ensure customer service satisfaction and good relationships

· Liaise appropriately with all relevant departments, keeping the Service Manager aware of any pertinent developments and opportunities

· Provide accurate estimates for job duration and pricing

· Enter on a regular basis all relevant information and actions within the company's DMS system

· Maintain and develop the customers database

· Effectively use the outlook calendar for all planned events, meetings, appointments etc

· Excellent problem solving, diagnostic skills and attention to detail

· Able to demonstrate an understanding of technical information, with the ability to convey this information to both a technical and non-technical audience

· Ability to work in a high-pressure environment

· Strong organisational skills, combined with a good understanding of the commercial drivers of the business.

· At least 2 years' experience in a workshop environment

· Cylinder grinding knowledge and experience

· Excellent product and industry knowledge

· Knowledge of basic business principles and administration procedures

· Have completed or working towards official Manufacturers Certification

Person Specification & Key Competencies

· Experience in a workshop environment and working with a wide range of manual machines and materials

· Personable and clearly extroverted

· Naturally inquisitive and interested in offering solutions to customers

· Collaborative but action-oriented approach, with high comfort operating autonomously

· Excellent communication skills

· Passion for making a difference within the Horticultural sector

· Proven ability to achieve targets

· Planning, organising and administering

· Adaptability and initiative

· Presentable and professional

· Full, valid driving licence

• Company pension


• Employee discount


• Health & wellbeing programme


• Life insurance


• On-site parking


• Referral programme


Schedule:

• Monday to Friday


• Weekend availability