Helpdesk Analyst
Tensor Plc
Helpdesk Analyst
£25000
Tensor Plc, St Neots, Cambridgeshire
- Full time
- Permanent
- Onsite working
Posted 2 weeks ago, 15 May | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: ce5008496b6845adb15432d90f43f375
Full Job Description
The Tensor Helpdesk, based at our offices in Hail Weston in Cambridgeshire, are responsible for providing customers with advice, guidance and technical support on our Time & Attendance and Access Control products. We are looking for hard working, proactive and self-motivated individuals to join our successful team and ensure that the support our customers receive is of the "World Class" level that Tensor strives for. A firm, yet caring and understanding attitude is required; remembering that no-one ever contacts the Helpdesk when everything is running smoothly!
What you will be doing:
The daily tasks of a Helpdesk Advisor are wide and varied but core responsibilities are:
- Providing world-class technical support to customers via e-mail, phone & the online customer portal
- Providing first and second line user guidance & technical support to customers using our hardware and software.
- Logging customer queries and problems in the Helpdesk Management system
- Liaising with other internal departments regarding identifying resolutions to outstanding problems and queries.
- Ensuring customers are kept up to date with the progress of outstanding items
Previous experience in a technical support or Helpdesk role - Excellent verbal and written communication skills
- A can-do attitude and customer focused approach
- Pro-active and forward thinking
- A good technical understanding of PCs, Windows and Networking
- Experience of Microsoft SQL would be advantageous
- Attention to detail and methodical in their approach
- Able to prioritise and work under pressure, ensuring the level of support we offer remains excellent at all times, GCSE or equivalent (preferred)
- IT Support: 1 year (preferred)
- Customer service: 1 year (preferred)
23 days' annual leave plus Bank/Public Holidays and 2 bonus days of annual leave. We also offer a reward scheme for length of service, whereby employees can earn up to 30 days' annual leave plus Bank/Public Holidays. A Company pension scheme is also available. - Additional leave
- Casual dress
- Company pension
- On-site parking
- Monday to Friday
Experience:
Job Types: Full-time, Permanent
Salary: £21,000.00-£25,000.00 per year
Benefits:
Schedule: