Head of Controls for Operations - Invest and Grow

We are seeking an Executive Director as Head of Controls for Operations - Invest and Grow. You will be responsible for supporting the business proactively manage and address their operational risks, and leading a small team. The role will predominately relate to Nutmeg Operations and related responsibilities for the management of Client Assets as well as supporting continued expansion of the product offering and into new markets.

As a senior controls professional within the wider International Consumer Bank (ICB) Controls team you are at the centre of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities. Our culture in ICB corporate control office is all about thinking outside the box, challenging the status quo and striving to be best-in-class.

You will be part of an agile, future focused, and collaborative team. On any day of the week, you might assess the operational strengths and vulnerabilities involved in a recent acquisition, design enhancements to our business platform to support new and existing products, develop an advanced technology solution built with machine learning to drive process improvement, or proactively identify and respond to high profile issues or emerging risks of utmost importance to C-suite level executives.

As a senior leader and manager you are empowered to add value and make an impact from day one. In Control Management you are exposed to a stimulating and rewarding environment, where a wide range of investment and banking activities require engagement with cross-disciplinary teams to build creative solutions. Our people-first culture underpins everything that we do. Here, you'll have the opportunity to grow your career, master new skills for the future, and join a diverse, inclusive community of professionals that embrace teamwork and innovation.

As a small and growing team you will be responsible to help build the knowledge and experience of the team and demonstrate skills in building an effective team across all levels of the organisation., Based out of London your day-to-day responsibilities will include:

• Drive a risk management culture across ICB, with specific focus on education, accountability, challenge and support in building robust processes and controls.


• Developing and managing the Control and Operational Risk Evaluation (CORE) program. Focuses on four areas: Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies and Control Governance & Reporting. The role will require the ability to get into the specific detail in terms of supporting the business in designing controls and management of issues.


• Issue Management - strong experience in working with the business to manage and effectively close operational risk related issues, including regular management of delivery, review of design and ensuring effective testing of the issue closure and controls to ensure sustainability.


• Partnering effectively with colleagues across the firm, business, operations management, legal, compliance, risk, audit, regulators, and technology control functions to drive consistent and rigorous operational risk practices and control programs, including control committees, risk mitigation, key risk indicators, control design, and performance evaluations.


• Managing an initial small team of professionals, including directing their workloads, conducting training, processing personnel actions, overseeing day-to-day duties, and reviewing as well as providing feedback on the team's work product. Coach and mentor as part of a relatively newly formed control team to create new leadership pipeline.


• Policy and Standards compliance: Ensuring operational practices are in compliance with relevant risk standards, policies, and regulations to maintain an effective control environment. Managing a portfolio of key metrics to inform on the health of the operational risk and control environment.


• Training and Other Control Initiatives: Driving and managing projects and initiatives on risk and controls (e.g. awareness programs, risk expos, trainings, etc.). Contributing to the overall performance of the business by helping to identify, recruit, and retain top talent and financial advisors in the region.
  
  Expertise in Operational Risk Management gained through working within Controls, Operational Risk management within a complex banking organisation. Demonstrated experience in embedding ORM frameworks within an organisation.


• Relevant experience including management-level experience at a large financial institution, regulator, consulting firm and/or retail banking. Experience of setting up a new retail/ digital bank a big plus.


• Experience in, or working with, Controls/ Operational Risk Management at a large, complex banking organization, focus on Operations preferred.


• Working knowledge of investment products and services - e.g. Discretionary Wealth Management and Investment Advice preferred.


• Deep knowledge of and experience with regulators' exam processes and regulatory matters


• A strong track record of managing relationships at a senior level


• Superior, proven management skills, including the ability to identify and develop new talent and to think and act strategically


• Industry Expert in Controls or Operational Risk Management within Financial Services industry, with a strong understanding of Operational Risk Management Regulatory Frameworks and their application.


• Demonstrated experience across conducting Risk and Control Self-Assessment, Review and Management of Operational Risk Issues, experience with new product launches and/or product change.


• Experience working and efficiently delivering in an information technology area / environment is a plus (e.g. IT Auditing, Programming Controls, Data Management and Governance etc).


• Superior communication skills, including active listening and the ability to capture and deliver key takeaways from engagements in writing


• Ability to perform under pressure and to manage competing priorities under tight deadlines
  
  Here at JPMorgan Chase & Co., we know that people want great value combined with an excellent experience, from a bank they can trust. So we launched a new digital bank called Chase - to revolutionise mobile banking by creating seamless digital journeys that our customers love. For us, that means keeping ourselves customer focussed and always being open to trying new things. Above all, it's about working with people who are passionate about building the bank of the future. Chase UK was launched successfully in 2021, and we continue to build out our bank and add new features and products. Additionally, we are now focussed on our next market launch for Chase Germany.


Our team is at the heart of building this new venture, focused on developing offerings that put the customer at the centre. We have created a new organization and we are looking for solution-oriented, commercially minded, customer-focused individuals, used to working in an agile environment who want to be a part of building something new from the ground up within a diverse and inclusive team.

As the first line of defence for JPMorgan Chase & Co. (JPMC), Control Management prevents, detects, and monitors operational, regulatory, and reputational risks. In support of operational excellence, we play a key role in meeting our client commitments and act as a driving force behind the strategic priorities that will future proof our business in an ever-changing global landscape., J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives., Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.