Grain Customer Service Administrator

We are looking for a Grain Customer Service Administrator to join the Frontier team, based at Witham St Hughs on a permanent, full-time basis., As a Grain Customer Service Administrator your role will involve :

• Delivering a first-class service to suppliers and customers


• Entering a high volume of weighbridge tickets and analysis data accurately and efficiently


• Reviewing and actively chasing weight information to ensure payments are made and received within contractual terms


• Resolving both internal and external queries within 72 hours of receipt


• General duties as part of the Grain Administration Team.
  
  You will be proactive, adaptable and demonstrate a proven ability to multi-task and meet deadlines. In addition, be able to process fluctuating volumes of work, remaining focused at all times., Possess an assured and professional manner with strong communication skills


• Able to handle telephone calls proficiently, communicating at all levels


• Enjoy using your own initiative to solve logistical / contractual problems


• A self-motivated, flexible, and effective team player
  
  Competitive salary


• Opportunities for a mixture of home and site working (to be agreed with Line Manager)


• 25 days holiday per calendar year with option to purchase 5 more days


• Dedicated Learning & Development team to support you and your career


• Employee Assistance Program providing 24 hours support & advice in areas such as health and wellbeing for yourself, your family & friends (up to 5 people in total)


• Increased Maternity, Paternity & Adoption leave benefits for eligible employees


• Life Assurance scheme and pension plan with employer contributions of up to 7%


• Cycle to Work Scheme, employee retail discount scheme and free eye test vouchers