Fulfilment & Distribution Manager

We are seeking a highly organized, experienced Fulfillment and Distribution Manager to oversee the efficient processing and delivery of customer orders for our luxury consignment company based in London. The successful candidate will play a crucial role in managing order fulfilment, resolving issues, coordinating transportation between our office and retail locations, and ensuring seamless logistics operations. This position requires exceptional attention to detail, strong communication skills, and the ability to work collaboratively across departments and with external partners. This role will work in close collaboration with their counterpart in the Italian CSD office which will be opened in mid-2024., Order Fulfillment:

• Process customer orders accurately and efficiently.


• Coordinate with relevant store personnel to locate inventory and prepare orders for shipment.


• Send shipping instructions to the appropriate parties for timely dispatch.


Issue Resolution:

• Investigate and resolve any issues or discrepancies related to order fulfillment promptly and effectively.


• Communicate with customers and internal teams to address concerns and ensure customer satisfaction.


Courier Management:

• Liaise with courier companies such as Royal Mail and DHL to schedule pickups, track shipments, and manage delivery logistics.


• Monitor service levels and address any issues or delays with shipping partners.


Inventory Transportation:

• Organize and oversee the transportation of inventory between our office and retail locations.


• Coordinate regular shipments to ensure adequate stock levels at each store, with a frequency of twice weekly.


Marketplace Support:

• Collaborate with customer support teams of third-party marketplace partners to address fulfillment issues and ensure timely resolution.


• Maintain strong relationships with marketplace representatives to streamline communication and problem-solving processes.


Product Maintenance:

• Manage the dry cleaning and repair processes for consigned products as needed, ensuring they meet quality standards before shipment or display.


• Oversee the maintenance and repair of warehouse equipment.


Storage and Organization:

• Supervise the storage of products in the warehouse, ensuring proper organization and efficient use of space. Implement systems for easy retrieval and accurate picking of items, considering factors such as size, seasonality, and popularity.


• Maintain high standards of quality control throughout the warehouse operations, including proper handling and storage of products to prevent damage or defects. Implement procedures for handling delicate or high-value items with care.


Operational Efficiency:

• Develop and implement efficient warehouse processes and procedures to optimize productivity and minimize errors. Continuously look for opportunities to improve workflow and reduce costs.


Returns Management:

• Organize and oversee the return of consigned products to their original owners when necessary, ensuring smooth and efficient processing., The recruiter would like you to answer the following questions. The questions need to be answered in order for your application to be sent

When is the earliest you can join CSD?
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• Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field.


• At least 2 years of experience in fulfilment and distribution management, preferably within the retail or e-commerce industry.


• Strong understanding of logistics processes, inventory management, and transportation operations.


• Excellent problem-solving skills with the ability to think analytically and make data-driven decisions.


• Familiarity with safety regulations and best practices in warehouse operations, particularly in handling fashion products.


• Exceptional communication and interpersonal skills, with the ability to collaborate effectively with internal teams and external partners.


• Proficiency in using inventory management software and Microsoft Office Suite.


• Ability to thrive in a fast-paced environment and prioritise tasks to meet all deadlines.


• Attention to detail and a commitment to delivering high-quality customer service.


• Flexibility to adapt to changing business needs and priorities.


• Experience in the luxury retail or consignment industry is a plus., I have at least 2 years of experience in fulfilment and distribution management.

I have a Bachelor's degree.
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  About: Consigned Sealed Delivered (CSD) is a curated online consignment platform for consigning, buying and selling pre-owned luxury designer clothing, shoes, handbags, accessories and Jewellery. While we consciously extend the lifecycle of luxury designer fashion, we pride ourselves on creating the same shopping experience for pre-loved as buying something brand new., As part of our expansion strategy, we have recently initiated direct purchases from distributors in Italy, enabling us to offer brand new luxury products at discounted prices to our discerning clientele.


Why Work at CSD?

CSD believes in empowering people by providing them the opportunity to grow within their roles. As a young company with around 30 employees, everyone knows each other on a first name basis, and it's easy to develop close working relationships with management and the CEO. Every employee is given opportunities to show their talents and develop new strategies and initiatives. The benefit of working in a high-growth young and vibrant company is that the needs of the company are constantly evolving, and CSD always looks within when promoting before hiring externally.


• Health and wellness benefits like comprehensive private medical, dental, and vision insurance coverage.


• Opportunities for professional development and career growth within a rapidly expanding company.


• Staff discounts on luxury merchandise.


• Staff discounts on consignment fees.


• A collaborative and supportive work environment with a focus on innovation and creativity.