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Front Office Assistant

Orida Hotel

Front Office Assistant

£23795

Orida Hotel, Tovil, Maidstone

  • Full time
  • Temporary
  • Onsite working

Posted 2 weeks ago, 17 May | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: cf99aa0a4dac48f787813e954753ef9f

Full Job Description

It's all about personality!! As a front office assistant working on reception, you will provide reception services for guests contributing to an overall exceptional experience from check-in through check-out and complete audits, as required. You will contribute to the first and last impressions of our guests and, therefore, must perform the following tasks to the highest standards:

  • Assist with guest queries in a timely and efficient manner

  • Ensure an efficient reception experience for guests, including check in/out, and complete audit procedures, as required

  • Ensure that both the Front Office Manager and Duty Manager are kept fully aware of any relevant feedback from guests and, or, other departments

  • Demonstrate a high level of customer service at all times

  • Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties

  • Maximize room occupancy and use up-selling techniques to promote hotel services and facilities

    ORIDA Hotel Maidstone is located off the M20, less than 10 minutes from central Maidstone. With 146 spacious bedrooms, our valued guests will enjoy every comfort ORIDA has to offer. Such as our quality restaurant, lounge bar, Starbucks cafe and ORIDA Health featuring an indoor pool, whirlpool, sauna, spa and gym.

    Shifts will vary and you may be required to work any shift pattern including nights. (Shift patterns vary and may include the following shifts 7 am - 3.30 pm, 11 am - 8 pm, 3 pm - 11.30 pm.


    • Work remotely
  • No


    • There are some great benefits of coming to work for us which include:
  • complimentary gym and pool membership

  • discounted hotel stays

  • complimentary meal for 2 for your birthday

  • uniform provided

  • free meals on duty

  • free parking


    • This is a casual contract and you may be expected to cover a variety of shift patterns.

    Job Type: Zero hours contract

    Pay: £8.60-£11.44 per hour

    Benefits:
  • Company pension

  • Discounted or free food

  • Employee discount

  • Free parking

  • Health & wellbeing programme

  • On-site gym

  • On-site parking