Document Service Consultant

We are currently looking for a Document Service Consultant in Middlesex. Our busy team work with all types of export documentation, working closely with our customers and the London Chamber of Commerce to meet deadlines.

Role & Responsibilities:

• Preparing documentation for authentication by Notaries, the Foreign, Commonwealth & Development Office and Embassies


• Register all document requests on our internal database, keep the database up to date in the event of queries and complete files in a timely fashion once a job has been completed.


• Send client invoices where customer procedure allows via email from the database


• Oversee the legalisation of documentation in other markets, forming our international legalisation hub


• Communicate with international CIBT offices/partner agents to address any queries and liaise with clients to remedy any issues


• Liaise with customers and official bodies (such as Embassies) via telephone & email, always maintaining a high level of customer service


• Arranging the translation of documentation via a third-party agent


• Ensure that all documents are processed through the necessary steps and clients are charged correctly.


• Basic administrative support may be required.
  
  Strong attention to detail


• Proactive and service-oriented mindset


• Ability to work well under pressure and in a fast-paced environment


• Adaptable to changing business/client needs


• Proficient with Microsoft Office Suite


• Previous office experience preferred but not essential.


• Able to work in-office Monday - Friday from 8:30am - 5pm