Digital Services Assistant

The Digital Services Team are responsible for leading a wide range of operational & business processes across our UK and ROI digital platforms, ensuring that they operate effectively, deliver value and always enhance the customer experience.

We have a new opportunity to join our team and learn skills across our two main teams; Digital Product Setup and Digital Promotions & Events. This is an exciting chance to join our Digital first team and learn how our products, promotions, new brands and big events are operationally planned, set up, tested and implemented online.

About the opportunity:

• Chance to become an expert in our Digital systems which launches and maintains our products and promotions online. Depending on wider team requirements, you may have opportunity & be asked to support the wider Digital team on ad hoc projects so may not be fixed to one team


• Be one of the first to learn ways of working in both areas and help shape the development plan for future team members


• Accurately document, track, set up, test and publish promotions or products required to the appropriate timings & standards, having completed self & colleague checks to ensure this. This is an extensive part of the role so suited to someone who thrives on this type of task.


• Tasks could range from testing and signing off promotions due to go live on site, ensuring they work as briefed, that there are no technical nuances and work commercially correct especially when on multiple deals, through to liaising with our suppliers to obtain the correct copy, product attributes & imagery then accurately implementing this on site, optimised to show to the customer and colleagues in the best possible & clear way. Products will then need optimising post launch using data to drive the right points of intervention to improve customer engagement & visibility.


• You will need to ensure that the relevant requesters, trackers & managers are updated accurately and reported, to effectively communicate when tasks are completed or share detailed progress with the relevant teams.
  
  Able to build relationships quickly within the Digital Services team and externally with all the key teams who we support and are a team player, finishing the day as one team rather than an individual.


• Have an inquiring mind, be curious on the 'why' to understand cause/effect of processes, be pragmatic and take ownership for their work.


• Grow knowledge quickly, open with their competence & development, learn from mistakes and apply training. Be confident in reaching out to peers for any support required and able to adhere to documented standard operating procedures according to whichever team you are supporting.


• Can deal with conflicting priorities especially with working across multiple teams and ensure relevant tasks are completed to time and accuracy expectation. Able to switch between activities effectively keeping logical track of where you are and able to pivot to something else when required. This role suits a highly organised individual who can use experience & guidance from their line manager to prioritise value adding tasks & support customer.


• Able to challenge colleagues and briefing teams to ensure the set deadline is met or effectively escalated to uphold customer experience and commercial agreements.


• Must be confident in using the Microsoft suite, specifically excel, and have the skill to manipulate data to spot errors or get to an answer efficiently, calling out any accurate data-based insights where appropriate and taking action on them to improve customer experience or ways of working.


• Optimisation led, with SEO experience and experience of being a champion for customer is preferable but will be taught


• Flexible to meet the testing and sign off timings required before peak traffic times / days online as highlighted below
  
  The role will be part of a shift-based team who support flexible business requirements and growth of the business, this may include weekends, bank holidays and seasonal periods. With our website available for customers 24 hours a day, working times will vary at short notice and require some early mornings from 5am if required to ensure everything is accurate and signed off ahead of customer peak shopping periods.


Our benefits

• Boots Retirement Savings Plan


• Enhanced maternity/paternity/adoption leave pay


• Discretionary annual bonus


• Generous employee discounts


• Flexible benefits scheme including discounted gym membership, life assurance, activity passes, holiday buying and much more.