Digital Sales Advisor (maternity cover)

We are currently recruiting a Digital Sales Advisor to join our team in Norwich. This role is to cover maternity leave and is for up to 12 months.
The position is customer service and sales focused, supporting guests through their e-commerce journey using a range of tools to enable the customer to complete their transaction via telephone, online or remotely.

Reporting to the Sales BDC Team Leader & Marketing Executive, you will be responsible for dealing with incoming digital Sales leads and then engage with the customer to discuss their requirements. You will provide information about the vehicle and answers any queries before creating a lead or sale on the internal systems. Experience in the automotive sector is not required, however we are looking for someone with the willingness to learn new skills, who thrives in a fast-paced environment.
We are looking for the following:

• Experience of delivering exceptional customer service


• Strong Telesales skills


• Process driven and be able to deliver a consistent service to our customers at all times.


• Excellent communication skills with the ability to build strong relationships


• A team player with the enthusiasm to succeed


• Tenacity


• A flexible 'can do' attitude


• Competence in Microsoft packages


As a family owned business we have strong values. You will be expected to represent our family values of: Professional, Trust, Respect, Caring and Together, through your own behaviour, every day.

Thurlow Nunn is a family-owned, people-driven business which has been established for over 145 years. Our team of over 400 employees, span a variety of roles, across 12 sites throughout Norfolk, Cambridgeshire, Suffolk, Buckinghamshire and Bedfordshire.

Whether your passion is sales, aftersales, customer service or another area, what's really important for us is that you are able to represent our family values of: Professional, Trust, Respect, Caring and Together, every day.

If you take great pride in delivering exceptional customer service and would love to be a member of a dedicated, friendly team, then Thurlow Nunn would be a great place for you to work.
Salary
Competitive + bonus scheme (OTE £31,000.00)
Hours
Ave. 39 hours per week, 5 week rota covering Monday to Sunday
Benefits

• 31 days annual leave (including bank holidays) Pension scheme Life assurance Free RAC breakdown cover Cycle to work purchase scheme Preferential parts, service and labour rates Discounts on new and used vehicles Aftersales discounts Access to health and wellbeing support services Free refreshments Employee discount platform Recruitment Referral Incentive Scheme Employee Assistance Programme (EAP)