Dental Receptionist

Oradent Dental Care, Ashford, has a fantastic opportunity for a Dental Practice Receptionist to join their friendly and dynamic front of house team. The person we are looking for needs to be an enthusiastic people oriented team member who thrives to motivate and bring the best out of people, with a flair for professionalism within the workplace by coming up with brilliant ideas to help increase patient and team satisfaction as well as improve practice efficiency and patient service. Ideally the Dental Practice Receptionist would have impeccably high standards.

Oradent Dental Care treats both NHS and private patients in the local community. Our team is very welcoming and the successful candidate will enjoy full training and a personal development plan for their career. The successful candidate will be fully supported by our Operations team which currently includes the Operations Director, HR Manager, Business Development Manager, who continually work closely with the heads of our hard-working support staff to ensure the Dental Practice Receptionist is able to succeed and deliver their best in the role.

The role of the Dental Practice Receptionist is very important as it is often the receptionist who the patient meets first. Dental receptionists also play a large role in the smooth running of the dental practice. Being a dental receptionist is a very demanding job that comes with a lot of responsibility.

Hours: 42.5 hours

Flexible shift pattern to include at least one late night a week with occasional Saturdays on an adhoc practice needs basis. Full-time or part time will be considered, permanent contract.

Reporting to:

The Dental Practice Manager, the successful Dental Practice Receptionist will be responsible for managing the work of all clinical and non-clinical staff, ensuring service delivery and all operational aspects within a specified practice. This with the view to achieve excellent customer service, quality, cost and delivery performance in line with company strategy, goals and values.,

• Take ownership of the daily and weekly tasks to be completed by the reception team.


• Support the promotion of patient choice through asking patients to complete Smile Checkers and provide information about products, services, promotions, available finance options and oral health products.


• Conduct regular system reviews to identify and action issues around debt, open courses, DNAs.


• Build and nurture great working relationships with the Clinical team.


• Fill the diary and optimise appointment booking by using the principles of colour coded SMART diaries.


• Take ownership for all aspects of money management including transmitting electronic claims daily (EDI).


• Always adhere to dentist policies and procedures.


• Welcome patients whether it be in person or over the phone, establish the reason for their visit/call and ensure they are treated in a friendly, courteous and professional manner, always communicating information about waiting times.


• Accurately update and protect patient information including on the patient electronic database.


• Book next appointments before the patient leaves and action reminders including courtesy calls.


• Ensure the practice continues to grow and attract new patients.


• Provide a friendly and polite service to all patients that attend the practice.


• Answer all inquiries in a professional, empathetic, polite and courteous manner and book appointments as needed.


• Take and relay accurate messages for clinical staff.


• Deal with queries and patients at reception via phone and email.


• Report any problems to the clinical lead / Clinical Services Manager as appropriate.


• Money movement, including banking.


• Record keeping in line with GDPR and practice procedure.


• Work closely with clinical staff to ensure optimal diary management.


• Excellent written and verbal communication skills.


• Discussing treatment plans and costs.


• Your drive to constantly deliver and improve the patient journey in line with Oradent Dental Care's Visions and Values will enable your success in this role.


• Sending out appointment reminders and recalls.


• Dealing with patient referrals.


• Contacting laboratories and checking lab work.
  
  GCSE subjects, particularly English and Maths, Have a polite, courteous, caring and compassionate demeanour.


• Be organised, and able to manage variable management situations.


• Experience with compliance protocols.


• Medical Receptionist: 1 year (preferred)


• Able to work under pressure


Skills

• Good organisational skills.


• Able to demonstrate initiative.


• Flexibility and adaptability to meet the needs of the business.


• Demonstrable customer/patient service skills.


• Proven ability to work effectively in a team and build strong relationships with the practice team to create a one team environment and independently as required.


• Excellent interpersonal skills including a professional and welcoming manner.


• Commitment to further training and self-development.


• Must be an excellent communicator over the telephone and face to face.


• Excellent organisational skills and time management skills in order to manage multiple tasks and process timelines.


• Good IT skills and operate a computer based system for patient information.


• Excellent verbal and written communication skills.


• Willingness to learn about all products and services offered.


• Excellent Customer service skills.


Desirables

• Previous experience and involvement in the Dental Practice and patient process.
  
  Company events


• Company pension


• On-site parking


• Employee referral programme


• Additional annual leave day for every year of full service


Ability to commute/relocate:

• Oradent Ashford: reliably commute or plan to relocate before starting work (required)


Work Remotely:

• No


Our Recruitment Process

At Oradent Dental Care we are committed to building a diverse and inclusive working environment. We strive to create a workforce that reflects the communities we serve and we are proud to be an equal opportunities employer.

Any offers of employment made by Oradent Dental Care will be subject to proof of eligibility to work in the UK and receipt of a satisfactory Enhanced DBS Certificate from the disclosure & Barring Service

Job Types: Full-time, Permanent

Pay: From £11.44 per hour

Expected hours: 42.5 per week